Stock management
Scheduling and planning
Product promotion
Employee management
Customer relations
Employee relations
Performance improvements
Sales development
Dumitru-Marian Cincu
Floor Manager, Waiter , Receptionist Hotel
København S
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Restaurant Waiter
Piazza Limone
Copenhagen, Capital Region
07.2024 - 09.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Restaurant Waiter
Ny Italiy
Copenhagen, Capital Region
02.2024 - 06.2024
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Floor Manager
Las America's
Copenhagen, Capital Region
11.2023 - 01.2024
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Boosted sales performance through targeted training programs for new employees.
- Fostered culture of teamwork and cooperation, leading to more harmonious work environment.
- Coordinated with vendors to ensure timely delivery of supplies, maintaining optimal stock levels.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Floor Manager
Duero
01.2023 - 08.2023
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
Floor Manager
El Meson
Copenhagen, Capital Region
03.2022 - 11.2022
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 7 employees to maintain smooth-running operations of shop floor.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
Receptionist
Abbey Court Hotel
11.2018 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
High School Diploma -
Petru Rares
Romania 09.2010 - 01.2014
Skills
art, meditation , travel,
I love to paint and draw .
Meditation is amazing it make you understand better your self .
Travel i love that , the exciting to found and explore new things is amazing !
Timeline
Restaurant Waiter
Piazza Limone
07.2024 - 09.2024
Restaurant Waiter
Ny Italiy
02.2024 - 06.2024
Floor Manager
Las America's
11.2023 - 01.2024
Floor Manager
Duero
01.2023 - 08.2023
Floor Manager
El Meson
03.2022 - 11.2022
Receptionist
Abbey Court Hotel
11.2018 - 12.2020
High School Diploma -
Petru Rares
09.2010 - 01.2014
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