Dumitru-Marian Cincu
Floor Manager, Waiter , Receptionist Hotel
København S
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Restaurant Waiter
Piazza Limone
Copenhagen, Denmark
07.2024 - 09.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Restaurant Waiter
Ny Italiy
Rødovre Municipality, Denmark
02.2024 - 06.2024
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Floor Manager
Las America's
Copenhagen, Denmark
11.2023 - 01.2024
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Boosted sales performance through targeted training programs for new employees.
- Fostered culture of teamwork and cooperation, leading to more harmonious work environment.
- Coordinated with vendors to ensure timely delivery of supplies, maintaining optimal stock levels.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Floor Manager
Duero
Hillerød, Denmark
01.2023 - 08.2023
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
Floor Manager
El Meson
Copenhagen
03.2022 - 11.2022
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 7 employees to maintain smooth-running operations of shop floor.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
Receptionist
Abbey Court Hotel
UK
11.2018 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
High School Diploma -
Petru Rares
Romania 09.2010 - 01.2014
Skills
Stock management
Scheduling and planning
Product promotion
Employee management
Customer relations
Employee relations
Performance improvements
Sales development
Sales training
Data entry
Telephone skills
Mail handling
Service quality
Customer service
Cash handling
art, meditation , travel,
I love to paint and draw .
Meditation is amazing it make you understand better your self .
Travel i love that , the exciting to found and explore new things is amazing !
Timeline
Restaurant Waiter
Piazza Limone
07.2024 - 09.2024
Restaurant Waiter
Ny Italiy
02.2024 - 06.2024
Floor Manager
Las America's
11.2023 - 01.2024
Floor Manager
Duero
01.2023 - 08.2023
Floor Manager
El Meson
03.2022 - 11.2022
Receptionist
Abbey Court Hotel
11.2018 - 12.2020
High School Diploma -
Petru Rares
09.2010 - 01.2014