Eileen Milagros Thompson Gonzalez
Herning
Summary
Experienced Housekeeping Room Attendant at Scandic Regina Hotel, skilled in managing customer experiences and fostering team collaboration. Enhanced guest satisfaction and room inspection scores through meticulous adherence to cleanliness standards and efficient staff training. Demonstrates exceptional problem-solving abilities and unwavering commitment to upholding high hospitality standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Scandic Regina Hotel
09.2023 - 11.2024
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner
- Promoted a safe work environment by adhering to health and safety regulations while performing
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Adapted to various changing priorities and special projects as required.
- Minimized complaints by meticulously following all hotel cleaning standards and guest requests.
- Optimized room availability with efficient cleaning processes.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first
- Ensured swift resolution of maintenance problems, increasing guest satisfaction.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly
- Improved team performance by sharing best practices and cleaning tips with new staff
Education
Bachelor's Degree In Psychology - Developmental Psychology
Universidad Marta Abreu De Las Villas
Santa Clara, Cuba07.2019
Pharmacy Salesperson - Pharmacy
Empresa De Farmacia Y Droguería
Santa Clara, Cuba07.2011
Skills
- Customer Experience Management
- Customer service-focused
- Maintenance coordination
- Cleaning techniques
- Supply inventory management
- Issue troubleshootin
- Hospitality standards knowledge
- Daily room inspections
- Housekeeping
- Multitasking and prioritizing
- Client Assistance Skills
- Team support and collaboration
- Problem-solving
- Strategic Work Management
- Quality control
- Professional and courteous
- COVID-19 safety procedures
- Staff training
- Safe chemical handling
- Interpersonal communication
- Deep cleaning protocols
- Teamwork and collaboration
- Sanitization procedures
- Health and safety
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Danish
Intermediate (B1)
Certification
Currently, I attend Danish language school twice a week and I am taking level 2.5, my level of Danish is improving. At present, I have a basic knowledge of the language, I am able to understand and use everyday expressions and I can communicate in daily situations.
Timeline
Housekeeping Room Attendant
Scandic Regina Hotel
09.2023 - 11.2024
Bachelor's Degree In Psychology - Developmental Psychology
Universidad Marta Abreu De Las Villas
Pharmacy Salesperson - Pharmacy
Empresa De Farmacia Y Droguería
Similar Profiles
Julia BąkJulia Bąk
Front Desk Receptionist at Scandic HotelFront Desk Receptionist at Scandic Hotel
Linda de VosLinda de Vos
Shift Leader at Scandic HotelShift Leader at Scandic Hotel
Charles Che FonchaCharles Che Foncha
Waiter/Bar Tender at Hotel grand central ( Scandic)Waiter/Bar Tender at Hotel grand central ( Scandic)