Project Management: Jira, Azure DevOps, Trello, YouTrack
Eleazar Corilla
Salesforce Solution Architect
Taastrup
Summary
Experienced Salesforce Solution Architect in Diverse Industries and Leadership Roles, with expertise spanning financial services, healthcare, retail, manufacturing, energy, pharmaceuticals, telecommunications, and technology sectors. Salesforce-certified professional with leadership experience, seeking full-time employment to apply Salesforce knowledge and drive business success.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Enterprise Salesforce Solution Architect
Vestas
Copenhagen
03.2023 - Current
- As a Solution Architect, I'm responsible for the entire Salesforce solution. I construct it based on user stories, obtain design approvals from the global DA, and ensure it doesn't adversely affect common processes or shared Salesforce setups used by other businesses.
- I also oversee system architecture at Vestas, including Salesforce integrations with external systems (like SAP), handling AppExchange and external sources, and navigating Salesforce's complexities.
- Collaborated with cross-functional teams, including Developers, Product Owners, Testers/QA, and Scrum Masters, in every sprint for end-to-end implementations, while concurrently resolving user issues, thus showcasing my problem-solving skills.
- Utilized Azure DevOps for documenting the solution design, estimating story points, and managing other solution components.
- Led refinement meetings to collaborate with business/product owners, clarify user stories, and make decisions on the validity of requirements.
- Created prototypes and mockups to define business requirements, showcasing my ability to translate needs into Salesforce solutions.
- Present demos to co-architects and product owners from the business, showcasing new Salesforce features to keep them informed about the latest Salesforce releases and native functionality solutions.
Solution Architect Manager
Keepit A/S
Copenhagen
04.2022 - 02.2023
- I transitioned from the role of Salesforce Application Manager to the broader scope of overseeing the Keepit system architecture from a global perspective.
- Led workshops with key stakeholders from Sales, Marketing, Legal, Finance and Commercial Operations to understand their system-related challenges, streamline their processes using Salesforce, and gather requirements for implementing new solutions within the Salesforce ecosystem.
- I conducted quarterly reports for the CEO, delivering comprehensive insights into Salesforce modifications, project statuses, and upcoming roadmaps to align our Salesforce strategies with overall business objectives.
- Collaborated with cross-functional teams including Salesforce Administrators, Developers, external vendors and Commercial Operations to shape project solutions and Salesforce enhancements.
- Cultivating a culture of technical leadership and guidance, I managed and supported the growing Salesforce team, while actively contributing to talent acquisition and retention efforts to enhance our Salesforce capabilities.
Salesforce Application Manager
Keepit A/S
Copenhagen
03.2021 - 03.2022
- I managed a Salesforce team, handling recruitment, training, and professional development while driving operational improvements and ensuring exceptional service.
- I also actively contributed to continuous improvement initiatives, employing critical thinking to solve problems and make decisions.
- In addition to managing the Salesforce team, I collaborated with Operations to create custom Salesforce applications and performed maintenance tasks, including profile and user management, workflows, data imports, and integration.
- I identified and implemented process improvements, resolved data issues, and addressed day-to-day support needs.
- Beyond Salesforce, I bring experience in implementing and utilizing various tools and platforms such as Dealhub, Zuora, Jira, Leaddesk, Channeltivity, Ring Central, Aircall, ABM Rollworks, Dun & Bradstreet, Traction Hierarchy, Hoopla, Salesloft, Zoominfo, and Cognism, enriching my skills and knowledge relevant to the Salesforce Functional Consultant role.
Salesforce Specialist
Trustpilot
Copenhagen
11.2019 - 03.2021
- Diagnosed and resolved technical problems while tracking and escalating issues.
- Managed user access across databases to safeguard critical data.
- Ensured database integrity by adhering to testing schedules and making necessary modifications.
- Oversaw user-related aspects including profiles, roles, permissions, and licenses.
- Designed and maintained reports and dashboards for informed decision-making.
- Implemented best practices for system maintenance, security, release management, and data integrity.
- Thoroughly documented processes, policies, and application configurations.
- Provided training and support to both new and existing users, contributing to a seamless Salesforce experience.
Business Consultant
Fluido
Copenhagen
04.2019 - 10.2019
- I am responsible for designing and implementing customized Salesforce solutions to meet clients' specific business needs and objectives.
- Collaborate closely with clients on-site, actively facilitating workshops and diligently gathering comprehensive requirements to the development team for the purpose of implementing and executing the specified requirement.
- I actively engage in mentoring administrators, providing guidance, and actively participating in Salesforce configurations to continuously enhance and maintain my hands-on Salesforce skills while contributing to the success of the project.
- Prior to the User Acceptance Testing (UAT) deployment, proactively engage with key stakeholders at the client site to present and demonstrate the proposed product or changes, ensuring a comprehensive understanding and alignment with their expectations and requirements.
Lead Solution Architect
Accenture GmbH
Kronberg
05.2017 - 03.2019
- Worked with customers or prospective customers to develop overall solution and lead detailed architectural dialogues to facilitate delivery of comprehensive Salesforce solution.
- Active participation in client workshops, where I engage with clients to ensure comprehensive requirements gathering, and utilize the gathered insights to meticulously prepare detailed effort estimates for project planning and execution.
- Has extensive experience in doing the solution for Salesforce technology targeting across Austria, Switzerland, Germany & Russia clients and leading the solution activities from onshore (Germany office) to offshore delivery center (India & Philippines) and as integrator between sales and services in pre-sales related activities.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
Solution Architect Manager
Accenture Ltd
Manila
02.2015 - 04.2017
- Determine key parameters of opportunity for Salesforce platform and plan Solution planning and review activities, in consultation with relevant Solution Architecture leadership.
- Represent Technology as key member of opportunity deal team, with overall responsibility for – and ownership of – Technology Solution Plan.
- Establish and manage expectations of opportunity deal team regarding execution of Solution Architect's responsibilities, including any constraints or additional Architect/SME resources that will be needed to augment Industry and/or Domain skills of Solution Architect.
- Develop optimized solution, with appropriate use of offerings, assets, standard solutions, global delivery models and other internal and external capabilities, setting foundation for effective and differentiated sale and delivery complying with all necessary standards and directives.
- Develop comprehensive position on solution risks, integrating transference, avoidance, acceptance, or mitigation of key risks into holistic solution plan – where appropriate – allocating Solution Contingency to specific risks.
Senior Salesforce Consultant
Buckham and Duffy Consultants
Manila
08.2014 - 02.2015
- Performed administrator functions and managed user profiles, roles, permissions, rules, queues and data backup
- Worked closely with users/ clients, communicated best practices and tips on Salesforce usage and delivered user training
- Mastered Salesforce data structures and understood how to leverage tool to meet complex process, workflow automation and reporting requirements
- Configured Salesforce platform, developed custom pages and components and enhanced user experience in sales, service and community portal.
Product Support Engineer
HCL Technologies
Manila
08.2013 - 08.2014
- Proficiently addressed system and customer issues within Salesforce by conducting troubleshooting and delivering effective solutions.
- Managed and nurtured customer relationships by promptly responding to inquiries and providing assistance when needed.
- Offered hands-on functional and potentially networking troubleshooting, provided clear explanations of features, and delivered best practice guidance to assist Salesforce customers, particularly during critical and time-sensitive situations.
- Effectively managed highly visible, global, and strategic enterprise cases, ensuring a 100% customer satisfaction rate.
- Served as Tier 2 support in the Email and Desktop Integration Skill Group, contributing to the resolution of complex technical issues.
- Handled calls to support end-users, consistently delivering top-tier customer service.
- Maintained an outstanding overall customer satisfaction score of 10 in customer satisfaction surveys (CSAT).
Salesforce Administrator
Maersk
Manila
07.2007 - 08.2013
- Held responsibility for administering all system configurations and implementing technical setup changes to address technical issues reported by global end users.
- Served as the primary point of contact for all incidents and requests, encompassing user administration processes, controlled system updates, interface issue resolution, and any system or process disruptions affecting business operations.
- Provided operational support for daily tasks, which included monitoring system performance, maintaining Global FAQ resources, conducting release testing, and generating reports.
- Functioned as a dedicated business support desk to efficiently resolve system issues and implement bug fixes, ensuring seamless system functionality.
Education
Bachelor of Science - Civil Engineering
Eastern Visayas State University
Philippines 06.2002 - 04.2007
Skills
Advance Salesforce Configuration
Business Requirement Analysis
Data Modeling and Management
User Training and Support
Customer Relationship Management
Salesforce Architecture Design
Technical Documentation
Leadership and Team Management
Budgeting and Resource Allocation
Leadership and Team ManagementBudgeting and Resource AllocationCertification
Salesforce Certified System Administrator 201
Software
CRM: Salesforce Sales, Marketing and Service Cloud, Hubspot, M365
VoIP: Ring Central, Aircall, Dialpad, Twillio
CPQ: Dealhub, Zuora, Salesforce CPQ
Partner Management: Channeltivity
Account Based Marketing: Rollworks, D&B & Traction Hierarchy
Sales Engagement Platform: Salesloft
Market Intelligence: Zoominfo, Cognism
Timeline
Enterprise Salesforce Solution Architect
Vestas
03.2023 - Current
Solution Architect Manager
Keepit A/S
04.2022 - 02.2023
Salesforce Application Manager
Keepit A/S
03.2021 - 03.2022
Salesforce Specialist
Trustpilot
11.2019 - 03.2021
Business Consultant
Fluido
04.2019 - 10.2019
Lead Solution Architect
Accenture GmbH
05.2017 - 03.2019
Solution Architect Manager
Accenture Ltd
02.2015 - 04.2017
Senior Salesforce Consultant
Buckham and Duffy Consultants
08.2014 - 02.2015
Product Support Engineer
HCL Technologies
08.2013 - 08.2014
Salesforce Administrator
Maersk
07.2007 - 08.2013
Bachelor of Science - Civil Engineering
Eastern Visayas State University
06.2002 - 04.2007