Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

El Hadji Mamadou Sakho

Dakar

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Costumer Support Representative

Wave Senegal
Dakar
09.2023 - Current
  • Resolved customer inquiries in a timely manner.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Conseiller Client

Intelcia
Dakar
06.2022 - 10.2022
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Contacted new and existing customers to outline benefits of products.

Conseiller Client

Centre Relation Client
Dakar
12.2020 - 06.2021
  • Contacter des potentiels clients afin de leurs inviter à assiter à nos visioconférence
  • Proposer des produits de bien-être et santé

Stage Assistant Ressources Humaines

Resraurant Panama's
Dakar
04.2019 - 06.2019
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Reviewed resumes submitted by applicants for open positions.

Education

Licence 1 - Management Des Affaires Internationales

AFI-UE
Point-E, Dakar
01-2020

Licence 1 - Anglais

Université Virtuelle Du Sénégal
Dakar
01-2019

High School Diploma -

Lycée Blaise Diagne
Dakar
01-2018

Skills

  • Determination et dynamisme à toute épreuve
  • Customer service excellence
  • Incoming Call Management
  • Customer Needs Assessment
  • Effective Communication
  • Teamwork and Collaboration

Languages

French
Proficient (C2)
C2
English
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2

Timeline

Costumer Support Representative

Wave Senegal
09.2023 - Current

Conseiller Client

Intelcia
06.2022 - 10.2022

Conseiller Client

Centre Relation Client
12.2020 - 06.2021

Stage Assistant Ressources Humaines

Resraurant Panama's
04.2019 - 06.2019

Licence 1 - Management Des Affaires Internationales

AFI-UE

Licence 1 - Anglais

Université Virtuelle Du Sénégal

High School Diploma -

Lycée Blaise Diagne

Similar Profiles

CREATE PROFILE
El Hadji Mamadou Sakho