El Hadji Mamadou Sakho
Dakar
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Costumer Support Representative
Wave Senegal
Dakar
09.2023 - Current
- Resolved customer inquiries in a timely manner.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Conseiller Client
Intelcia
Dakar
06.2022 - 10.2022
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Contacted new and existing customers to outline benefits of products.
Conseiller Client
Centre Relation Client
Dakar
12.2020 - 06.2021
- Contacter des potentiels clients afin de leurs inviter à assiter à nos visioconférence
- Proposer des produits de bien-être et santé
Stage Assistant Ressources Humaines
Resraurant Panama's
Dakar
04.2019 - 06.2019
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Reviewed resumes submitted by applicants for open positions.
Education
Licence 1 - Management Des Affaires Internationales
AFI-UE
Point-E, Dakar01-2020
Licence 1 - Anglais
Université Virtuelle Du Sénégal
Dakar01-2019
High School Diploma -
Lycée Blaise Diagne
Dakar01-2018
Skills
- Determination et dynamisme à toute épreuve
- Customer service excellence
- Incoming Call Management
- Customer Needs Assessment
- Effective Communication
- Teamwork and Collaboration
Languages
French
Proficient (C2)
C2
English
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2
Timeline
Costumer Support Representative
Wave Senegal
09.2023 - Current
Conseiller Client
Intelcia
06.2022 - 10.2022
Conseiller Client
Centre Relation Client
12.2020 - 06.2021
Stage Assistant Ressources Humaines
Resraurant Panama's
04.2019 - 06.2019
Licence 1 - Management Des Affaires Internationales
AFI-UE
Licence 1 - Anglais
Université Virtuelle Du Sénégal
High School Diploma -
Lycée Blaise Diagne