Elizabeth Carlin

Lead daily operations of a multi-customer 3PL site, ensuring high-quality service delivery, stakeholder satisfaction, and operational excellence.

• Act as key point of contact for customers and internal stakeholders, ensuring strong collaboration and service delivery
• Lead and support operational teams with focus on engagement, well-being, and performance
• Drive continuous improvement initiatives to optimise workflows and elevate service experience
• Manage onboarding of new customers, coordinating across operations, procurement, and support functions
• Monitor and improve KPIs related to productivity, quality, and service performance
• Ensure compliance with safety, operational standards, and facility requirements
• Embed culture, values, and a positive working environment at site level

• Led cross-functional collaboration to deliver large-scale employee engagement events
• Strengthened diversity, inclusion, and workplace culture
• Acted as visible role model and facilitator across senior stakeholders

• Led and executed company-wide initiatives improving employee experience and engagement
• Designed and delivered onboarding and training programmes, enhancing the colleague journey
• Acted as key contact between HQ and local stakeholders to adapt and implement global initiatives
• Developed communication strategies across multiple platforms (presentations, campaigns, digital content)
• Managed compliance tracking and reporting aligned with corporate and regulatory requirements for offshore training
• Co-developed an onshore training matrix to mirror the offshore matrix
• Partnered across functions (Operations, HR, EHS, Finance) to ensure coordinated execution

• Managed supplier relationships, performance, and KPIs
• Led cross-functional sourcing projects involving procurement, legal, finance, and operations
• Developed and challenged commercial strategies with leadership stakeholders
• Ensured alignment with contracts, compliance, and service expectations

• Super user for systems (SAP, sourcing tools) and process governance
• Improved structure, onboarding, and system adoption

• Supported structured governance, planning, and stakeholder coordination
• Ensured timely and compliant decision-making processes