Erla Dís Guðnadóttir
Logistics
Odense V
Summary
Passionate and dedicated team player with a background in retail, logistics, and customer service. Experienced in diverse roles at IKEA and beyond, with a strong desire to grow as a leader in a people- and value-driven organization. Known for building trust, taking initiative, and contributing to a positive team culture. Currently seeking to expand my leadership capabilities through the IKEA Leader Trainee Program.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Logistics
IKEA
05.2022 - Current
- Play a active role in the internal returns team.
- Pick orders for the customer that has requested transportation to their designated destination.
Telephone Operator
Halló
03.2021 - 05.2022
- • Proficiently managed customer communication channels, including phone calls,
emails, and messages, on behalf of multiple companies.
• Played a crucial role within the network team, ensuring the timely and efficient
delivery of essential daily information to support operations
Service Representative
IKEA
08.2014 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Gained experience across various sales departments.
- Assumed the role of training new employees, imparting knowledge and skills
essential for success in their respective roles.
Education
Master of Science - Project Management
Bifröst University
Iceland 08.2024 - Current
Bachelor of Science - Business Administration
University of Iceland
Reykjavík 08.2017 - 02.2021
Skills
Flexibility in changing environments
Fast learner
Team leadership
Effective communication
Project scheduling
Timeline
Master of Science - Project Management
Bifröst University
08.2024 - Current
Logistics
IKEA
05.2022 - Current
Telephone Operator
Halló
03.2021 - 05.2022
Bachelor of Science - Business Administration
University of Iceland
08.2017 - 02.2021
Service Representative
IKEA
08.2014 - 05.2019
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