Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Ewelina Romaniuk

Vejle

Summary

Customer-focused professional with several years of experience in technical support and international customer service. Skilled in handling customer inquiries via phone and email, resolving technical issues, and delivering clear and reliable communication. Experienced in working with clients from different markets and cultures, including Polish-speaking customers. Highly organized, solution-oriented, and comfortable working in fast-paced environments while maintaining a high level of service quality. Strong IT skills and a proactive mindset with a focus on building trust and positive customer relationships.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Normal A/S
Horsens/Hedensted
09.2023 - Current

Executed picking and packing operations utilizing Lydia system.

Conducted quality inspections of pallets to ensure compliance with industry standards.

Assisted in relabeling products to enhance clarity and organization. Supported team members in maintaining accurate inventory records. Contributed to the overall efficiency of labeling processes.

Technical Support Specialist

Concentrix CVG
Szczecin, Poland
10.2019 - 06.2023
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Personal Trainer, Fitness Instructor

Self Employed
Borgomanero, Arona, Castelletto Ticino, Sesto Calende, Gattico- Italy
01.2012 - 10.2019
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.

Olympic Weightlifting Coach

Pesistica Borgomanero
Borgomanero, Italy
01.2012 - 06.2019
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Offered constructive feedback to clients to help reach goals.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Trained athletes in proper use of equipment for safety and maximum results.

Store Manager- Temporary Replacement

Lidl
Novara, Italy
09.2013 - 05.2014
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Restaurant and Beach Director - Seasonal Job

Lido Di Gozzano
Gozzano, Italy
05.2013 - 09.2013
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Collaborator in Organizing Cultural Events

Circolo Mateotti
Cameri, Italia
11.2012 - 04.2013
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cocktail Bar Owner

Self Employed
Novara, Italy
01.2009 - 09.2012
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Event Organizer

121 Eventi
Novara, Italy
01.2009 - 01.2010
  • Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
  • Coordinated furniture and equipment set-up in alignment with layout plans.
  • Oversaw clearance of visitors and guests, maintaining diplomacy while enforcing guidelines.
  • Provided exceptional customer service to all guests and escalated concerns where needed.

Head Bartender

Cortile Caffè
Novara, Italy
01.2007 - 01.2009
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed strict recipes and drink measurements to minimize product used.
  • Served high customer volumes during special events, nights, and weekends.

Education

LO XVI
Szczecin, Poland
06.2001

Skills

  • Customer Communication and Empathy
  • Organizational Skills
  • Issue and Resolution Tracking
  • Creative Issue Resolution
  • Tech Support
  • Friendly and Patient

Certification

- Federal Technician of Olympic Weightlifting

- Fitness Instructor

- Food Industry Manager

- Company Emergency Department

- Barchef and Molecular Mixologist Master

- Changeling The Professor Master

- Moments In The History Of Mixology Master

Additional Information

Driving license B.

Languages

Italian
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Warehouse Worker

Normal A/S
09.2023 - Current

Technical Support Specialist

Concentrix CVG
10.2019 - 06.2023

Store Manager- Temporary Replacement

Lidl
09.2013 - 05.2014

Restaurant and Beach Director - Seasonal Job

Lido Di Gozzano
05.2013 - 09.2013

Collaborator in Organizing Cultural Events

Circolo Mateotti
11.2012 - 04.2013

Personal Trainer, Fitness Instructor

Self Employed
01.2012 - 10.2019

Olympic Weightlifting Coach

Pesistica Borgomanero
01.2012 - 06.2019

Cocktail Bar Owner

Self Employed
01.2009 - 09.2012

Event Organizer

121 Eventi
01.2009 - 01.2010

Head Bartender

Cortile Caffè
01.2007 - 01.2009

LO XVI
Ewelina Romaniuk