Summary
Overview
Work History
Education
Skills
Languages
Training
Hobbies and Interests
Others
Accomplishments
Timeline
Generic

Forkan Nagar

Herlev

Summary

I am thrilled, about applying for the Clinical Complaint Advisor role at Novo Nordisk. With a background in radiography and radiation therapy along with a diploma in Good Clinical Practice from Atrium CPH I feel well equipped to handle customer complaints and support important cross organizational tasks effectively.

In this position I am eager to leverage my profesional knowledge and collaborate with teams. My keen eye for detail and analytical approach will be beneficial in managing escalated customer issues in the domain.

What attracts me to this role is the opportunity to;

Address customer complaints related to matters.
Assist colleagues within the organization and external partners.
Implement processes for managing complaints, including training stakeholders.
Enhance complaint management procedures.
My healthcare background has honed my ability to communicate proficiently with stakeholders. I excel in settings. Prioritize data accuracy and patient well being.

The dedication of Novo Nordisk to delivering top notch products that prioritize safety resonates with my principles. I am enthusiastic, about contributing to your vision and shaping processes.Thank you for reviewing my application. I am excited, about the opportunity to talk about how my experience and abilities match the objectives of your team.

Overview

6
6
years of professional experience

Work History

Radiographer with Administrative Responsibility

PrivatHospitalet Danmark
03.2024
  • Conducted diagnostic imaging examinations such as MRI scans and X-ray to assist in diagnosing patients and planning their treatment
  • Worked closely with diverse healthcare teams to ensure seamless coordination of patient care and optimized workflow within the department
  • Maintaining ethical integrity, adherence guidelines and professionalism across all facets of the healthcare practice
  • Coordinating the booking process to guarantee the acquisition of all necessary patient information before examinations begin
  • Ensure the smooth completion of examinations across multiple professions to successfully conclude the task
  • Responsible for coordinating the schedules of physicians, nurses, radiographers, and receptionists, while maintaining vigilant oversight to ensure the correct personnel are allocated to their respective tasks
  • Charged with development and implementation af improved Standard Operations Procedures.

Dosage Planner

Oncological Department-Radiation Therapy Section-Herlev Hospital
09.2022 - 02.2024
  • Skills in developing precise treatment plans based on patient-specific factors and clinical indications, while minimizing radiation exposure to healthy tissues
  • Collaboration with radiation oncologists, physicists, and nurses to calculate radiation doses, ensuring precise delivery according to the treatment plan
  • Proficiency in using specialized software for treatment planning, dose calculation, and quality assurance.

Radiation therapist

Oncological Department-Radiation Therapy Section-Herlev Hospital
02.2020 - 08.2022
  • Performed diagnostic imaging procedures including CT, PETCT and MR to aid in patient diagnosis and treatment planning
  • Maintaining accurate and complete patient records, including treatment documentation and progress notes
  • Collaboration with multidisciplinary healthcare teams to ensure coordinated patient care and efficient workflow in the oncological department
  • Compassionate care and effective communication with patients, providing emotional support, addressing concerns, and explaining treatment procedures
  • Upholding ethical standards and professionalism in all aspects of radiation therapy practice.

Radiographer

Radiology Department Amager & Hvidovre Hospital, Hvidovre
07.2018 - 01.2019
  • Proficient in capturing high-quality diagnostic X-ray images using various radiographic equipment and techniques
  • Skilled in providing compassionate and patient-centered care, ensuring patient comfort, and explaining procedures clearly
  • Adherence to strict radiation safety protocols and ensuring minimal radiation exposure to patients and staff.

Education

DIPLOMA IN ICH-GOOD CLINICAL PRACTICE MANAGED TRIALS -

Atrium CPH
05.2023

BACHELOR IN RADIOGRAPHY -

Københavns Professions Højskolen
12.2019

BACHELOR IN MEDICINE & TECHNOLOGY -

Denmark's Technical University, DTU
03.2013

Skills

    Teamwork

    Analytical & Critical Thinking

    Documentation

    Database management

    Administrative Support

    Research Flexibility

    Verbal & written communication

    Radiation safety procedures

    Radiation therapy quality assurance

    Attention to details

    Time Management

    Treatment planning

    Operation Systems: Microsoft Windows, MacOS, Linux

    Data Administration: Statistical Analysis, Data Visualization, Machine Learning, Sundhedsplatformen, RIS PACS, X-medicus, SectraPacs

    Planing: Treatment Planning, Dose Calculation, Treatment Simulation, ARIA & ETHOS

    Quality Control

    Technical understanding

Languages

Danish
Proficient
C2
English
Advanced
C1
Arabic
Advanced
C1
French
Beginner
A1

Training

ECR - European Congress of Radiology (10/2019)

Hobbies and Interests

  • Cooking
  • Travelling
  • Needlework
  • Reading autobiography genre
  • Home Decorations
  • Organization

Others

  • Driver License: Full drivering licens


Accomplishments

  • Collaborated to develop a system for tracking task distribution between the different professionals.
  • Organized cross-training sessions for staff members from different disciplines within the department, fostering a more versatile and adaptable workforce.
  • Collaborated with researchers to participate in clinical trials and research projects, contributing to advancements in radiation therapy techniques and expanding treatment options for patients.

Timeline

Radiographer with Administrative Responsibility

PrivatHospitalet Danmark
03.2024

Dosage Planner

Oncological Department-Radiation Therapy Section-Herlev Hospital
09.2022 - 02.2024

Radiation therapist

Oncological Department-Radiation Therapy Section-Herlev Hospital
02.2020 - 08.2022

Radiographer

Radiology Department Amager & Hvidovre Hospital, Hvidovre
07.2018 - 01.2019

DIPLOMA IN ICH-GOOD CLINICAL PRACTICE MANAGED TRIALS -

Atrium CPH

BACHELOR IN RADIOGRAPHY -

Københavns Professions Højskolen

BACHELOR IN MEDICINE & TECHNOLOGY -

Denmark's Technical University, DTU
Forkan Nagar