Francisca Ioana Balaur
experienced cleaner
Brøndby
Summary
Versatile and dedicated professional with a background in housekeeping and hospitality, notably at COOR, where I enhanced guest satisfaction through meticulous attention to detail. Skilled in cleaning techniques and fostering teamwork, I excel in creating sanitary, welcoming environments. Proven ability to improve operational efficiency and customer satisfaction, leveraging deep cleaning expertise and a positive attitude. Results-driven wolt excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Housekeeper
Private
08.2024 - 10.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Stairs Cleaner
Racoon
09.2024 - 09.2024
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
Cleaning Supervisor
Coor
11.2023 - 09.2024
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
Courier
Wolt
04.2023 - 10.2023
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Followed company policies and procedures during shift.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Hotel Housekeeper
Park Hotel Glostrup
01.2023 - 04.2023
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Sushi Chef
Kiyomi Sushi
01.2022 - 12.2022
- Prepared high-quality seafood, rice and ingredients for sushi.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Supported restaurant growth by developing innovative new sushi roll recipes that garnered positive reviews from patrons.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
Education
High School Diploma -
Virgil Madgearu
Romania Iasi 04.2001 -
Skills
Cleaning techniques
Housekeeping
Laundry Management
Teamwork
Cleaning and organizing abilities
Vehicle Maintenance
Commercial driving
Safe Driving
GPS Navigation
Positive Attitude
Customer-Oriented
Deep cleaning expertise
FLUNENT IN ENGLISH
Independent
Self motivated
Additional Information
driver licence B
forklift license
Timeline
Stairs Cleaner
Racoon
09.2024 - 09.2024
Housekeeper
Private
08.2024 - 10.2024
Cleaning Supervisor
Coor
11.2023 - 09.2024
Courier
Wolt
04.2023 - 10.2023
Hotel Housekeeper
Park Hotel Glostrup
01.2023 - 04.2023
Sushi Chef
Kiyomi Sushi
01.2022 - 12.2022
High School Diploma -
Virgil Madgearu
04.2001 -
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