FREDERIK DAHL LOHSE
Copenhagen,
Summary
Support professional with track record of providing outstanding customer service and operational support. Recognized for effectively resolving customer issues and enhancing team collaboration. Reliable and adaptable, consistently meeting changing needs with focus on achieving results.
Overview
7
7
years of professional experience
Work History
IT-Support Associate
PricewaterhouseCoopers
09.2023 - Current
- Assisted customers with inquiries and issues to maintain high customer satisfaction.
- Resolved technical problems for clients, ensuring seamless operation of services.
- Improved response times by effectively managing incoming support tickets.
- Coordinated with team members to streamline support processes and enhance efficiency.
- Identified recurring issues to develop solutions and prevent future occurrences.
- Collaborated with technical teams to troubleshoot complex issues for timely resolution.
- Maintained up-to-date knowledge of product and service changes. Head of several products within the organization.
Team Lead & Manager
GreenMind
12.2022 - 09.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Assisted in recruitment to build team of top performers.
Apple Certified Mac & iPhone Technician
Mentech A/S
07.2020 - 12.2022
- Improved system reliability by accurately diagnosing and repairing technical issues.
- Maintained detailed service records for efficient equipment tracking and future reference.
- Performed inspections to ensure compliance with safety standards and regulations.
- Increased efficiency by optimizing workflows and reducing downtime.
- Managed inventory of tools and parts to ensure availability for repair tasks.
- Provided technical support, addressing client concerns with effective solutions.
Sales & Apple Representative
Royal Capi-Lux
01.2018 - 07.2020
- Supported sales efforts by providing product information.
- Addressed customer issues to maintain high service standards.
- Collaborated with teams to achieve sales targets.
- Assisted in training new representatives for consistent service delivery.
- Contributed to team success by sharing best practices.
- Apple Ambassador: Special training in, and focus on, Apple products. Keeping up with market trends and equipping myself with knowledge about products collection.
Education
Web-Integrator - Web Development
Roskilde Technical College
Roskilde, Denmark01.2016
Skills
- JavaScript
- JQuery
- React
- Express
- SQL
- Python
- PowerShell
- PHP
- Node
- MySQL
- MongoDB
- Git
- GitHub
- Postman
- Figma
Timeline
IT-Support Associate
PricewaterhouseCoopers
09.2023 - Current
Team Lead & Manager
GreenMind
12.2022 - 09.2023
Apple Certified Mac & iPhone Technician
Mentech A/S
07.2020 - 12.2022
Sales & Apple Representative
Royal Capi-Lux
01.2018 - 07.2020
Web-Integrator - Web Development
Roskilde Technical College
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