Frederik Rahbek Pedersen
Aarhus,82
Summary
Dynamic and results-driven Business Development Manager with a proven track record of driving revenue growth and cultivating strategic partnerships. Skilled in identifying client needs, developing tailored solutions, and overseeing successful implementation processes. Proficient in cross-functional collaboration, project management, and client relationship management. Seeking to leverage expertise in business development and project implementation as an Implementation Consultant to drive operational excellence and deliver tangible results for clients.
Overview
7
7
years of professional experience
Work History
Assistant IT Manager
Valeur A/S
08.2023 - Current
- Improved IT infrastructure by implementing and managing network updates and software installations.
- Collaborated with the IT team to design, develop, and deploy new technology solutions for the organization.
- Addressed user concerns promptly, fostering a positive work environment that emphasized customer service excellence within the IT department.
- Increased overall productivity by automating repetitive tasks through custom script development.
- Developed comprehensive training materials to guide staff on using new systems and applications effectively.
- Collaborated with management to identify business requirements for IT projects, ensuring alignment with organizational goals and objectives.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Business Development Manager
Valeur A/S
09.2022 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Kept meticulous client notes and updated account information in company databases.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
Sales Manager
Falck A/S
07.2017 - 08.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
Education
Bachelor of Arts - Philosophy And Cultural Conflict Studies
Aarhus Univeristy
Aarhus06.2022
Skills
- Customer Support
- IT Infrastructure Management
- User Support
- IT support
- Software Installation
- Software Implementation
- Stakeholder Management
- Project Management
- Configuration and management
- Client management
- Team Training
- Communication and Team Collaboration
Hobbies
- Piano
- Psychology
- Bouldering
- Basketball
Timeline
Assistant IT Manager
Valeur A/S
08.2023 - Current
Business Development Manager
Valeur A/S
09.2022 - Current
Sales Manager
Falck A/S
07.2017 - 08.2018
Bachelor of Arts - Philosophy And Cultural Conflict Studies
Aarhus Univeristy
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