Futu Blandine Ngwenji
Copenhagen
Summary
Optimistic and ambitious, full of energy and love challenges and responsibility. I am curious to learn, so I get better at my job and happy to share my insight with colleagues. I am a proactive person who believes in the time value of abilities, a team player and also good at working independently. Knowledgeable about maintaining organized inventories and handling custodial requirements of workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Can work in structured and unstructured settings.
Overview
12
12
years of professional experience
Work History
Cleaning Assistant
SERWIZ
01.2021 - Current
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Organized and used industrial cleaning products following strict safety procedures.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Working in a team to undertake specific cleaning task
Project manager
Mazars Group, Delloite
05.2017 - 05.2017
- Three-daywork shop on accounting process, and optimizing financial process - Jan 2016
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
Finance Assistant
Guinness Cameroon SA
01.2016 - 01.2017
- Input financial data and produced reports using [Software].
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Pitched in to assist with special projects and additional tasks.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Payroll Service Clerk
Guinness Cameroon SA
01.2013 - 01.2015
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Ran errands and provided general office support in a professional environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service
Kumba Central Cooperative Credit Union
06.2011 - 08.2011
- Customer service: Receiving customers and helping them go through the various departments of the cooperation
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Working at the money transfer service (Tele-Cash) desk
- Assisting the cashiers with receiving savings, loan and settlements
Education
Master of Science - Social Sciences, Entrepreneurship And Management
Roskilde University
Roskilde Denmark06.2020
Bachelor of Science - Banking and Finance
University of Buea
Buea , Cameroon09.2012
Skills
- Adaptable and Flexible
- Communication and Interpersonal Skills
- Billing and Payment Processing
- Facility and Site Cleaning
- Hospitality Management
- Checklists and Recordkeeping
- Supply Inventory Management
- Conscientious and Detail-Oriented
- Safety Protocols
- Standard Operating Procedure Development
- Productivity and Time Management
- Team work and Team building
Languages
English
Native language
French
Upper intermediate
B2
Danish
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Cleaning Assistant
SERWIZ
01.2021 - Current
Project manager
Mazars Group, Delloite
05.2017 - 05.2017
Finance Assistant
Guinness Cameroon SA
01.2016 - 01.2017
Payroll Service Clerk
Guinness Cameroon SA
01.2013 - 01.2015
Customer Service
Kumba Central Cooperative Credit Union
06.2011 - 08.2011
Master of Science - Social Sciences, Entrepreneurship And Management
Roskilde University
Bachelor of Science - Banking and Finance
University of Buea
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