Gabriela Dumitrov

• Welcomed guests warmly and walked them to their room followed by a rooming.
• Responsible for billing, room allocation/upgrades, checking the guests booking source with an eye for Hilton points, management of card and sensitive details, coordination of transportation, housekeeping as well as with the in house restaurant for breakfast and roomservice orders.
• In charge of mails, phonecalls, reservations and all further contact on Mews, Expedia, AeroGuest, SynXis, etc.
• Event and meeting planning and arranging for both in house guests and extern guests.
• Prepared thoughtful gestures for the guests that made their stay that much more special!

• Hosted the President's Summit event of 2024.
• Delegated tasks to team members according to project requirements and employee strengths.

• Efficiently managed multiple teams before, during and after the event to ensure overview, organization and coordination across all responsible teams.

• Excelled in leadership training program conducted by Ascent Consulting Group.

• Provided guests with attentive service by providing excellent attention to detail and adding a touch of personality in every interaction.
• Multitasking and fast paced action to simultaneously prepare a range of quality cocktails.
• Cooperated with third parties for outsourcing services and products. incl. responsible for stocking and budget operations.