GANESH KARTHIKEYAN

• Communicating with clients to understand their needs and explain product value.
• Identify the "Decision Makers" & "Influencers" to nurture and develop the relationship for mutual benefits
• First point of contact for any escalations to be the voice of Customer to HCL Management to resolve grievances/complaints/escalations
• Be the face of HCL to Customer to deliver the expected outcomes and promises
• Identify new business opportunities to increase the revenue through Cross-selling & Up-selling
• Being the owner of commercials, Account Manager need to create the Account plan to meet the Annual targets set by HCL Management
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Liaise with Delivery teams to understand the cause of slippage in service delivery and design a go green plan to give the necessary comfort and confidence to Customer
• Ensure updated knowledge of company products and services and leverage it to the company advantage for increasing the revenue share in the engagement
• Work with Practice teams/OEMs to identifying industry trends and help Customer define the Technology Roadmap
• Acting as a client advocate with a focus on improving the User experience.

Hands on experience in responding to, , RFI’s, RFQ’s, PQQ’s & FQQ’s on:

• Cloud Transformation
• Digital User Experience Services (Workplace Services)
• Data center Management & hosting
• Network Operations Center
• Security Operations Center and
• Hyper-Automation

· Preparing solutions based on customer requirements and ways to improve the IT infrastructure with Transformational projects

· Front ending Solution Presentation during Client meetings

· Deal Qualification and Business case preparation for RFPs

· Team Management - Manage the Presales team for Nordics

· Review deals being worked upon by the team and provide necessary inputs in terms of Technical solution, Documentation quality and Commercials

· Preparing solutions based on customer requirements and ways to improve the IT infrastructure with Transformational projects

· Deal Qualification and Business case preparation for RFPs

· Prepare bid tracker and escalate at the right time to make sure the RFP timelines/deliverables are met and are of the highest quality

· Co-ordinating with multiple stakeholders – Delivery team, Sales, Finance, Legal team and Solution Architects

· Preparing Technical Solution Document, Transition & Transformation solutions to meet the client objectives

· Front ending Solution Presentation during Client meetings

· Manage Due Diligence workshops

· Operational effort estimation for the Workplace services, Datacenter, Network and Security and pricing based on resource requirement, efforts needed (Operations sizing)

· Managing the end to end aspects of Client Visit Management

· Preparing the commercial solution along with Finance team

· Experience in designing different commercial models including: Output based, Outcome based, Consumption based, Gain Sharing model, fixed pricing and Rate card

• Hands on experience in responding to, , RFI’s, RFQ’s, PQQ’s

· Prepare bid tracker and escalate at the right time to make sure the RFP timelines/deliverables are met and are of the highest quality

· Co-ordinating with multiple stakeholders – Delivery team, Sales, Finance, Legal team and Solution Architects

· Managing the end to end aspects of Client Visit Management

· Preparing the commercial solution along with Finance team

• Assisted established management staff with operational oversight, business development and process improvement strategies.
• Used company reports to analyze sales, gross profit and inventory activities.
• Described product to customers and accurately explained details and care of merchandise.
• Gained knowledge of company policies, protocols and processes.