Gitte Stenz

• Roles within HR, administration, customer service, and sales, including:
• Administrative & HR Specialist – Greenland Contractors 1999-2002
• Sales Assistant – Codan Insurance 2002-2003
• Administrative Specialist – Transcom A/S 1998-1999
• Tour Guide – Greece & Spain 1996-1997
• Retail and operational management roles 1991-1993

• Responsible for establishing and developing internal hospitality and soft service operations at LEGO Campus, with a strong focus on stakeholder alignment, service quality, and supplier governance.
• Key responsibilities:
• Establishment of internal hotel and Homestay operations for LEGO employees
• Development of conference, training, and hospitality service offerings
• Implementation of PMS systems and customer service platforms
• Contract negotiation and ongoing supplier management
• Recruitment and organizational build-up
• Development and implementation of operational procedures and quality standards
• Budgeting, financial follow-up, and management reporting
• Quality assurance of outsourced services (CBRE, Compass Group, Eurest)
• Continuous performance follow-up on service delivery and customer experience
• Key achievement:
• Successfully established scalable hospitality and soft services setup with strong stakeholder alignment, structured quality governance, and consistent high service delivery.

• Held full operational and financial responsibility for large-scale resort, including F&B, with focus on service excellence, stakeholder engagement, and commercial performance.
• Key responsibilities:
• Leadership across reception, housekeeping, technical, activities, and F&B
• Overall F&B responsibility (concepts, procurement, systems, and performance)
• Development of F&B concepts, menus, and waste reduction initiatives
• Budgeting, financial management, and performance optimization
• Implementation of service standards and quality procedures
• Stakeholder management towards owners and board
• Development of quality documentation and audit processes
• Conference, event, and hospitality concept development
• Sustainability initiatives and Green Key certification
• Key achievements:
• Delivered DKK 15M renovation and transformation project
• Improved guest experience and increased spend per guest
• Strengthened quality governance and operational performance across departments

• Responsible for operations, F&B insourcing, and commercial development, with strong focus on stakeholder alignment and service optimization.
• Key responsibilities:
• Establishment and development of in-house restaurant operations
• Budgeting, KPI management, and board reporting
• Supplier and partnership agreements
• Development of membership and loyalty programs
• Sales and execution of corporate events
• Organizational optimization and restructuring
• Key achievement:
• Turnaround of operations through improved service delivery, new revenue streams, and strengthened stakeholder engagement.

• Led the opening, development, and integration of hotel operations with a strong focus on quality, brand standards, and guest experience.

• Key responsibilities:
• Opening and positioning of new hotel operations
• Recruitment and team development
• Development of F&B, conference, and event concepts
• Implementation of systems, standards, and operational tools
• Supplier and partnership management
• PR, marketing, and customer loyalty initiatives
• Compliance with brand and industry standards

• Key achievements:
• Multiple BEST WESTERN Quality Awards (2009–2011)
• Successful integration of two hotel operations with optimized resource utilization

Senior leadership role in highly complex, international environment with direct stakeholder interface to the US Air Force.

Key responsibilities:

• Lead contract negotiations and ensure compliance with US Air Force agreements
• Overall personnel management, including recruitment, performance management, and workforce planning
• Procurement responsibility across four operational departments
• Drive operational optimization and development of service concepts
• Plan and manage staffing, scheduling, and leave structures
• Develop and maintain quality documentation and knowledge management systems
• Manage collective agreements and compensation frameworks
• Act as key liaison between operational teams and senior leadership
• Deliver structured reporting to US Air Force stakeholders

Key achievements:

• Strengthened stakeholder alignment and collaboration with US Air Force leadership through structured communication and reporting
• Improved operational efficiency across departments through process optimization and clearer governance structures
• Enhanced quality and compliance frameworks, ensuring consistent service delivery in high-demand environment
• Established stronger workforce planning and staffing processes, improving operational stability and service continuity

Responsible for large-scale hospitality, housing, and recreation services in an international and logistically complex environment (1,000+ units).

Key responsibilities for Hotel & Housing:

• Daily management of hotel and housing operations (1,000+ units)
• Operational responsibility for North Star Inn (108 rooms) and annex (72 rooms)
• Personnel management across service and administrative teams
• Delivery of guest and resident services with focus on quality and satisfaction
• Implementation of US hotel booking system (LTS)
• Scheduling, payroll administration, and workforce coordination
• Procurement of furniture, equipment, and operational supplies (US & Denmark)
• Management of VIP accommodation and high-level guest services
• Development of policies (housing, compliance, smoking policy, etc.)
• Reporting to US Air Force stakeholders
• Development and maintenance of ISO-based quality documentation

Key achievements:

• Successfully implemented and stabilized US booking system (LTS), improving operational efficiency and service consistency
• Strengthened service quality and guest satisfaction through structured processes and standards
• Improved procurement and operational workflows across international supply chains
• Established clear policies and governance frameworks, supporting compliance and operational transparency

Key responsibilities for Recreation Services:

• Management of recreational facilities (bowling, gym, café, library, etc.)
• Planning and execution of events for both Danish and US personnel
• Coordination of large-scale festivals and events (400+ participants)
• Budget and payroll responsibility
• Ensuring safety compliance in Arctic operating conditions
• Development and maintenance of quality documentation and ISO standards

Key achievements:

• Delivered large-scale events with high stakeholder satisfaction in a complex international environment
• Strengthened safety and compliance standards in challenging Arctic conditions
• Improved operational structure and service delivery across recreational services
• Enhanced engagement and satisfaction among residents through improved service offerings and event programming