Grace Funmilayo Adegbokun
Office Assistant
Ishøj
Summary
Experienced with customer service and support roles, ensuring efficient and effective service delivery. Utilizes problem-solving skills to address and resolve issues promptly. Knowledge of team collaboration and process improvement techniques.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Service Assistent
Forenede Service
06.2018 - Current
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Managed inventory, ensuring all necessary supplies were always available for service tasks.
- Addressed customer complaints and inquiries to verify satisfaction.
- Arranged tables and chairs for special occasions and events.
Office Assistent
Honeywell
03.2015 - 2018
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Purchased and maintained office supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Supervisor
Federal Mortgage Bank of Nigeria
01.2007 - 01.2015
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
No Degree - Danish Language
Dansk Uddannelse Til Voksne Udlændinge
Høje Taastrup SprogskoleBachelor of Science - Economics
University of Ilorin
Nigeria 06.2005
Skills
Strong organizational skills
Timeline
Service Assistent
Forenede Service
06.2018 - Current
Office Assistent
Honeywell
03.2015 - 2018
Customer Service Supervisor
Federal Mortgage Bank of Nigeria
01.2007 - 01.2015
No Degree - Danish Language
Dansk Uddannelse Til Voksne Udlændinge
Bachelor of Science - Economics
University of Ilorin