Grace Funmilayo Adegbokun
Office Assistant
Ishøj
Summary
Experienced with customer service and support roles, ensuring efficient and effective service delivery. Utilizes problem-solving skills to address and resolve issues promptly. Knowledge of team collaboration and process improvement techniques.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Service Assistent
Forenede Service
06.2018 - Current
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Managed inventory, ensuring all necessary supplies were always available for service tasks.
- Addressed customer complaints and inquiries to verify satisfaction.
- Arranged tables and chairs for special occasions and events.
Office Assistent
Honeywell
03.2015 - 2018
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Purchased and maintained office supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Supervisor
Federal Mortgage Bank of Nigeria
01.2007 - 01.2015
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
No Degree - Danish Language
Dansk Uddannelse Til Voksne Udlændinge
Høje Taastrup SprogskoleBachelor of Science - Economics
University of Ilorin
Nigeria 06.2005
Skills
Strong organizational skills
Meeting support
Proficient multitasking
Positive attitude
Office administration
Time management
Office management
Scheduling appointments
Administrative support
Office equipment maintenance
Event planning
Advanced MS office suite
Office supply management
Timeline
Service Assistent
Forenede Service
06.2018 - Current
Office Assistent
Honeywell
03.2015 - 2018
Customer Service Supervisor
Federal Mortgage Bank of Nigeria
01.2007 - 01.2015
No Degree - Danish Language
Dansk Uddannelse Til Voksne Udlændinge
Bachelor of Science - Economics
University of Ilorin