Gustav Lentz Söderstjerna
Copenhagen,Østerbro
Summary
I am a driven and results-oriented professional with a unique global perspective, having lived in six different countries during my upbringing. This international background has given me a deep understanding of cultural sensitivity and the ability to communicate effectively with people from all walks of life. I thrive in fast-paced environments and am known for my reliability, adaptability, and attention to detail. My experience coordinating teams, handling requests with care, and maintaining a high standard of service has made me confident in my ability to deliver memorable guest experiences. I take pride in being proactive, solution-oriented, and committed to ensuring that every guest feels welcome and well taken care of.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Crypto Podcasting / Project Assistance
Self-employed
(Online)
2020.02 - 2024.12
- Evaluated trading algorithms to identify risk and investment opportunities
- Hosted interviews and podcasts for emerging crypto projects
- Assisted numerous international investment groups with their social media needs, copy-writing, and additional support and guidance as needed
- Sourced investors and project managers
- Prepared and presented project materials to investors
- Developed investment strategies in collaboration with relevant stakeholders
Head Technician
G4ME TIME
Copenhagen
2022.08 - 2022.12
- Handled cash and card payments efficiently, minimizing customer wait times and enabling quick PC turnarounds
- Logged preventive and corrective PC maintenance in up-to-date repair records
- Maintained and performed hardware/software repairs on Windows computers and devices
- Conducted regular system evaluations and provided recommendations to streamline processes and reduce operational costs
- Developed step-by-step instructional materials to support staff training in company systems
- Delivered food and beverages from the kitchen to tables, ensuring timely service and customer satisfaction
Kitchen Staff
Stacy´s Diner
Copenhagen
2023.02 - 2023.04
- Maintained tools, knives, and kitchen equipment
- Adhered to health and hygiene standards to minimize food contamination
- Collaborated effectively with kitchen and front-of-house staff to ensure smooth service operations
- Prepared meals from scratch
- Communicated with serving and FOH staff to maintain efficient workflow and accommodate special requests
- Consistently reported on the status of frozen inventory
- Cleaned, sanitized, and organized food storage shelves and containers, maintaining exceptional hygiene standards
Service Host
Phoenix Copenhagen (Arp-Hansen Hotel Group)
Copenhagen
2023.03 - Current
- Collaborated closely with the reception team to ensure seamless guest service
- Welcomed guests and assisted with check-in and check-out procedures
- Provided luggage assistance and storage, including handling large travel groups
- Arranged taxis and airport/train transfers upon request
- Delivered tailored local recommendations, public transport guidance, and practical information to guests
- Supplied hotel bikes and supported guests with parking and vehicle-related needs
- Answered phone calls and resolved guest issues promptly and professionally
- Coordinated with housekeeping and maintenance to address guest needs efficiently
- Maintained the cleanliness and presentation of the lobby, lounge, and public areas
- Supported the restaurant team during peak service hours
- Handled and forwarded calls, logged incidents, and submitted activity reports to management
Education
International Baccalaureate -
Inter-community School (ICS)
Zurich, Switzerland 2016.09 - 2018.06
International Baccalaureate -
International School Bangkok (ISB)
Bangkok, Thailand 2018.08 - 2019.06
Academy Profession - Marketing Management
Copenhagen Business Academy
Copenhagen, Denmark 2020.02 - 2021.12
Skills
- Video editing (Adobe Premiere Pro, Sony Vegas Pro)
- Microsoft Office experience
- Technology Proficiency: Comfortable using hotel management software, booking systems, and communication tools
- Conflict Resolution: Addressing guest complaints or issues diplomatically and ensuring positive outcomes
- Attention to Detail: Ensuring that every aspect of the guest experience is seamless and well-organized
- Multitasking: Managing various requests and tasks simultaneously in a fast-paced environment
Languages
English
Fluent
Danish
Fluent
Spanish
Intermediate
German
Beginner
Social Media Marketing Coordinator Internship
August 2021 til november 2021
Internship at The International DK. A monthly magazine in Denmark with a strong focus on internationals and unique stories from people who have moved to Denmark.
- Led ongoing improvements and made strategic adjustments based on campaign performance trends.
- Produced organic campaigns on Facebook, Instagram, and LinkedIn.
- Supported strategic decisions by providing regular feedback reports on growth trends in social media activities.
- Coordinated Instagram partnerships to expand our reach and follower engagement.
- Ensured the timely delivery of on-brand social media engagement, content, and strategy.
- Managed social media content, increasing profile views through audience engagement.
- Responsible for holding weekly meetings with approximately 15 different social media ambassadors to coordinate upcoming content and events.
Timeline
Service Host
Phoenix Copenhagen (Arp-Hansen Hotel Group)
2023.03 - Current
Kitchen Staff
Stacy´s Diner
2023.02 - 2023.04
Head Technician
G4ME TIME
2022.08 - 2022.12
Crypto Podcasting / Project Assistance
Self-employed
2020.02 - 2024.12
Academy Profession - Marketing Management
Copenhagen Business Academy
2020.02 - 2021.12
International Baccalaureate -
International School Bangkok (ISB)
2018.08 - 2019.06
International Baccalaureate -
Inter-community School (ICS)
2016.09 - 2018.06