Ha Ngoc Ngo
Copenhagen,84
Summary
Highly motivated and detail-oriented Finance & Data professional with strong experience in Business Intelligence, financial reporting, and process optimization. Over 10 years of customer service experience and more than 3 years of office administration, combined with hands-on expertise in Power BI, Python, and financial dashboards. Proven track record of delivering accurate, efficient, and automated reporting solutions supporting senior leadership. Known for being structured, service-minded, and able to work independently as well as in international teams.
Overview
19
19
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Data Analyst – Pool Finance & Business Intelligence
Hafnia (Shipping)
01.2022 - 01.2023
- Developed Power BI dashboards and automated financial reports for senior management.
- Reduced Borrowing Base Report processing time from 4 hours to 2 minutes through automation.
- Produced Borrowing Base Reports for credit facilities of USD 200 million.
- Identified and resolved reporting discrepancies, significantly reducing CFO risk exposure.
- Improved automated bank reporting systems, lowering operational costs.
- Delivered data-driven insights to support leadership decision-making.
- Responsible for 100% of Borrowing Base project execution and 60% of Pool Finance reporting project.
Import & Export Coordinator
Self-employed / Denmark-Asia trade
05.2018 - 12.2021
- Oversaw end-to-end import and export processes between Denmark and Asia.
- Managed documentation, customs requirements, and supplier communication.
- Ensured accurate administrative handling of invoices, purchase orders, and shipment reports.
Office Assistant
Various Companies
01.2015 - 01.2018
- Provided administrative support, documentation handling, scheduling, and reporting.
- Assisted with invoice checks, and office process optimization.
Customer Service & Quality Control Specialist
Singapore Airlines
01.2004 - 01.2014
- Delivered exceptional customer support in a fast-paced international airport environment.
- Awarded Most Creative Customer Service Employee (2010).
- Handled customer cases, incident reports, and service recovery processes.
Education
Master, Business & Administration - Finance & Investment
Copenhagen Business School (CBS)
Copenhagen, Denmark12-2026
BBA -
Copenhagen Business School (CBS)
Copenhagen, Denmark 04.2001 -
BBA - Trade Finance, Finance & Investment, Port Operations, Digitalization in Shipping
Singapore Management University (SMU)
Singapore 04.2001 -
HF Diploma -
København VUC
06-2019
BBA - Business Administration
University of Economics HCMC
Ho Chi Minh 04.2001 -
Diploma -
Vietnam Aviation Academy
Ho Chi Minh City12-2002
High School Diploma -
High School
Buon Me Thuot 04.2001 -
Skills
Power BI (Experienced)
Certification
ESG, Sustainable & Impact Investments – CBS (Grade: 10)
Interests
Travel, music, movies, cooking, and community work
Personal Competencies
- Structured and detail-oriented
- Ability to prioritize and meet deadlines
- Service-minded with strong sense of urgency
- Strong communication and teamwork skills
- Able to work independently and manage ad hoc tasks efficiently
- Quick learner with a focus on process optimization
- Friendly and Open-minded
- Goal-oriented and Ambitious
- Patient, calm, dedicated, hardworking and helpful
Travelling, music,volunteer work, charities work, good food, making food.
I have done a lot of charity works and volunteer work for society Both in Denmark, Vietnam and Ukraine.
1. I volunteered for a year at Søvang Church, preparing food for homeless people so they wouldn’t have to pay much for their meals.
2. I volunteered at the Eurovision Song Contest in 2014, which was held in Copenhagen.
3. I supported Ukraine during the COVID-19 pandemic by sending 25,000 masks.
4. I supported Vietnam by donating money to help people affected by floods in 2020 and 2024, as well as during the COVID-19 pandemic.
5. I also provided financial assistance to a student facing economic difficulties so that he could complete his university education.
...
Timeline
Data Analyst – Pool Finance & Business Intelligence
Hafnia (Shipping)
01.2022 - 01.2023
Import & Export Coordinator
Self-employed / Denmark-Asia trade
05.2018 - 12.2021
Office Assistant
Various Companies
01.2015 - 01.2018
Customer Service & Quality Control Specialist
Singapore Airlines
01.2004 - 01.2014
BBA -
Copenhagen Business School (CBS)
04.2001 -
BBA - Trade Finance, Finance & Investment, Port Operations, Digitalization in Shipping
Singapore Management University (SMU)
04.2001 -
BBA - Business Administration
University of Economics HCMC
04.2001 -
High School Diploma -
High School
04.2001 -
Master, Business & Administration - Finance & Investment
Copenhagen Business School (CBS)
HF Diploma -
København VUC
Diploma -
Vietnam Aviation Academy