Motivated professional who thrives in building productive relationships, resolving complex issues and winning customer loyalty. Brings 11-year background maintaining customer satisfaction and contributing to company success.
Communication and collaboration with Customers and Technical Sales Managers within multiple Business Units across the globe via email and telephone.
My main focus is to process and ship both domestic and international ordes for customers in the United States, Canada, Scandinavia, Germany, Austria, Switzerland and Netherlands.
Maintain an overview of product availability by working closely with internal and external warehouses, coordinating shipments with forwarders and completing export documents for international shipping.
Further tasks include invoicing, managing special tasks and maintaining an overview of any development and new processes within the business.
Implementing optimization within daily work processes, finding solutions, supporting the team within Customer Service as well as technical Sales Managers across the globe.
Sales of gas and electricity subscriptions to private and larger housing companies.
Trade shows representing the company especially pointing out the green aspect of the products.
Training new staff and working closely with the Back Office technical team as well as the Site Manager.