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  HEATHER PETTITHEATHER PETTIT

  <ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company

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  Radhika R NairRadhika R Nair

  <ul> <li>Independently manage end-to-end payroll processing and HR operations for EMEA clients, with a primary focus on Germany.</li> <li>Ensure payroll accuracy and compliance with German labor laws and tax regulations.</li> <li>Maintain high standards of data integrity across payroll systems and employee records, supporting audit and compliance requirements.</li> <li>Deliver payroll services within defined SLAs, ensuring timely processing and minimal discrepancies.</li> <li>Act as the single point of contact for client communications, addressing payroll and HR-related queries with efficiency and professionalism.</li> <li>Generate, validate, and share payroll reports with clients and internal stakeholders, ensuring transparency and accountability.</li> <li>Continuously monitor and improve processes to enhance customer satisfaction and operational efficiency.</li> <li>Implemented process improvements to streamline operational tasks and reduce delays.</li> <li>Collaborated with cross-functional teams to enhance communication and project efficiency.</li> </ul> at STRADA GLOBAL<ul> <li>Independently manage end-to-end payroll processing and HR operations for EMEA clients, with a primary focus on Germany.</li> <li>Ensure payroll accuracy and compliance with German labor laws and tax regulations.</li> <li>Maintain high standards of data integrity across payroll systems and employee records, supporting audit and compliance requirements.</li> <li>Deliver payroll services within defined SLAs, ensuring timely processing and minimal discrepancies.</li> <li>Act as the single point of contact for client communications, addressing payroll and HR-related queries with efficiency and professionalism.</li> <li>Generate, validate, and share payroll reports with clients and internal stakeholders, ensuring transparency and accountability.</li> <li>Continuously monitor and improve processes to enhance customer satisfaction and operational efficiency.</li> <li>Implemented process improvements to streamline operational tasks and reduce delays.</li> <li>Collaborated with cross-functional teams to enhance communication and project efficiency.</li> </ul> at STRADA GLOBAL