Henrik Bjørn

- Management of central oversight team, supporting the department overall as well as the head of the function

- Drive selected strategic development activities

• Drive and facilitate report actives to senior management & committees and external regulatory bodies, including Quality Assurance
• Headcount and financial – coordination and planning, overview and control
• Department communication – planning and execution i.e Townhall meeting and off-site meetings
• Process centre of excellence for generic department processes and procedures, i.e. Monitoring Procedure

- Risk and quality improving initiatives in connection to regulatory implementation and authority interaction

- Strategic development activities

• Develop and maintain control structure in connection to; 1) Regulatory change 2) Authority interaction, i.e. to ECB and local authorities
• Plan and execute review activities ensuring sound operating controls and processes
• Drive strategic development activities in connection to regulatory change and authority interaction

- Risk and quality improving initiatives in connection to regulatory implementation

- Design of generic 1st Line Control test and review approach

• Develop quality control strategy in relation to regulatory implementation
• Develop guideline and supporting material forming a generic 1st Line Control test and review guideline

- Nordic responsible for Assurance within Personal Banking

- Heading Nordic Quality Controlling Team and initiating the start-up of a Nordic 1st Line Quality Assurance Team

• Daily management
• Implementation of Quality Assurance & Quality Control Frameworks within 1st Line in Retail Banking
• Reporting on i.e. KYC file quality

- Optimization and development of Nordic processes and tools

- Design of manual quality checks in relation to compliance with internal and external regulation

- Regulatory Expert

• Define system requirements for automated Nordic compliance tool enabled to monitor, address and report, based on data
• Define scenarios enabled to preform automated data verification
• Define common Nordic monitoring model
• Monitoring activities - spot checks and reporting ('audits')

- Provide advice and guidance to 1st Line staff in relation to compliance with in- and external regulation

- Plan and execute monitoring activities

• AML Guidance
• Anti of Bribery and Corruption
• EU and US sanctions
• US-restrictions
• Functional Lead on; Online and Mobile Banking

- Legal and compliance guidance

- Controlling activities

- Risk assessments

- Reporting

- Business development activities

• Provide legal guidance in relation to affinity insurance sales
• Facilitate implementation of new legislation
• Process design and optimization
• Project management
• Risk assessment of affinity partners and concepts
• Ensure internal and external compliance
• Management reporting

- Management and coaching of Call Center team

• Recruitment
• Sales follow-up
• Management
• Coaching
• Budget responsibility
• Campaign planning
• Concept development