MS Office
Henrik Schou
Senior Global Manager
Kokkedal
Summary
I am positive and energetic and like to be involved in challenging work. At the same time, I am also the person that secures sales, and the daily operation is on target, following up and making sure innovative ideas are implemented successfully.
- I like to create the right innovation spirit in an organization by motivating and defining clear targets together with a strategical prioritization.
- I enjoy collaborating with people and creating an environment where better results are obtained. Combined with my capability of finding compromises so the energy is kept on the best achievable goals.
- I like to attract the best people to obtain ambitious goals. Promoting and securing that the employees are continuously developing their competencies and especially are working with their strengths to realize their potential.
- I have a passion for digital transformation and the business benefit of upgrading to new technology.
- I like to implement new technologies and the importance of controlling expectations, delivering results and at the same time having a high safety culture.
- My personality shows that I am energetic, enthusiastic, enjoy working and combined with responsibility and conscientiousness.
- My MBTI profile is: ENTP
Overview
30
30
years of professional experience
21
21
years of post-secondary education
8
8
Certifications
6
6
Languages
Work History
Global Service Manager
Alimak Group A/S
Allerød
05.2018 - Current
- Successful merge of four companies/brands service organizations into one new Global Alimak Service brand/division with +700 employees in 22 countries
- Active Service Strategy development and implementation planning and PMO management
- Business Case and vendor selection of new Global Field Service Management Solution
- Expanding successful customer e-learning program to all brands
Head of Department, R&D
FLSmidth A/S - Automation Division
Valby
01.2002 - 12.2022
- 10 employees in 4 teams, working with the development of software products.
- High-Level Control (Advanced Expert Systems).
- MIS/MES (Management Information Systems with Manufactory Execution Systems)
- Process Simulation Software and process adaptions.
- Technical Support Center
Head of Department, R&D
FLSmidth A/S - Automation Division
Valby
01.2002 - 12.2022
- 10 employees in 4 teams, working with the development of software products.
- High-Level Control (Advanced Expert Systems).
- MIS/MES (Management Information Systems with Manufacturing Execution Systems).
- Process Simulation Software and process adaptions.
- Technical Support Center
Service Manager
Cool Sorption A/S
Glostrup
01.2016 - 04.2018
- Successful Customer Relationship Management that secured the optimal customer satisfaction and increased the global service agreements activities
- Adaptation of the service agreements and commissioning contracts to fulfill customers’ needs after oil crisis and especially the global customers' tender bits
- Efficiency and improvement of service handling in the ERP system; SAP
- Expanding with local service technicians to optimize cost efficiency and customer expectations.
- Part of changing the company profit to a positive result.
Director, Customer Services
nnepharmaplan A/S
Gentofte
01.2014 - 12.2015
- Hired to develop strategy and implement new service business unit
- Target to grow the business with 2-3 new services per year
- Strategic business grows with a 15 % annual growth
- Creation of Sales proposals, processes, and services tools
- Successful Customer introduction to SLA program
- Terminated Nov. 2015 after a new strategic focus on projects was implemented and therefore the Customer Services was closed together with the Global Customer Relation organization, even very good results were obtained.
General Manager, Global Customer Services
FLSmidth A/S - Automation Division
Valby
01.2007 - 12.2013
- Drove year-over-year business growth with 15-20 % while leading operations, strategic vision and long-range planning.
- Profit & Loss responsibility.
- Responsible for Business Development, Marketing, Sales, Project-, Lifecycle Management.
- Products: Spare Parts, Training, Remote & Onsite Services, 24/7 Support, Upgrades & Extensions.
- Grew the global service organization from 30 to 200 dedicated employees.
- Direct managing the Danish and France organizations.
- Indirect responsible for the rest of the world with specially large India and US organizations.
- Creation of a Global Commissioning Team of + 50 engineers.
- Creation of a Global 24/7 Technical Support Center in India.
- Member of FLSmidth Safety Committee.
- Industries: Cement, Minerals, Power, Incineration and Material Handling.
Head of Department, Customer Services
FLSmidth A/S - Automation Division
Valby
01.2003 - 01.2007
- Grew the Danish Customer Service Department with an average of 20-25 % per year
- Handle Aftermarket services with Product Development, Sales, Execution
- Own Budget Responsibility
- 16 employees in DK, 2 in India, 2 in France, and 1 in Algeria
Global Product Manager
FLS Automation A/S
Valby
01.1999 - 12.2001
- Responsible for Control Systems and MES applications.
- Managing Development-, Marketing Strategies, Product Seminars.
- Global Sales Support; Customer Meetings with extensive travelling in EMEA and APAC
Project Manager
FLS Automation A/S
Valby
01.1997 - 01.1999
- Met project deadlines without sacrificing build quality or safety.
- Developed and initiated projects, managed costs and monitored performance
- Projects: DCS Control Systems and MES applications
- Commissioning some of my projects
Technical Manager
Dan-Process A/S
Gentofte
01.1995 - 12.1996
- Leading 6 employees.
- Consultancy and Development of processing plants.
- Plant types: Sterile Production incl. bulk and batch production.
- Purification Systems incl. LPLC/HPLC Chromatography, Peptide plants.
- Sterile Steam Generators, CIP/SIP systems, various tank and tube designs.
- Industries; Pharmaceutical and chemical industry
- Major clients; Novo Nordisk, NNE, LEO Pharma, Statens Serum Institut, Pharmacia, and Ferring
Project Manger
Dan-Process A/S
Gentofte
01.1992 - 12.1994
- Mechanical, Process responsible for process equipment/plant projects.
- Successful Commissioning of own designed process equipment/plants.
- Industries; Pharmaceutical and Chemical Industry
Material Scientist
Risø National Laboratory
Roskilde
06.1991 - 01.1992
- Contract Full-time employed in the department of materials science
- Employed based on top (13/A+) graduation project prepared in the same place.
Education
BBA - Managing The Service Delivery System
CBS SIMI Execution
Copenhagen 06.2011 - 12.2022
BBA - Informatics And Managing Accounting
CBS
Copenhagen 08.1993 - 05.1999
BSc. - Energy And Process
Mechanical Engineer
Danmarks Ingeniør Akademi (DIA) 08.1987 - 05.1991
Skills
Project planning and development
undefinedSoftware
MS Project and PMO
ERPs/CRMs/FSMs
Programming and databases
ITIL Foundation
Certification
Consultative Engineering - nne
Interests
Activitiies with my family, maintenance/restoration of my old house from 1727, running, racing & polo kayaking, home automation and wood working craft
Timeline
Global Service Manager
Alimak Group A/S
05.2018 - Current
FLS Employee Satisfaction through Manager feedback - FLSmidth
06-2016
Service Manager
Cool Sorption A/S
01.2016 - 04.2018
Consultative Engineering - nne
06-2015
Certified ITIL Foundation - Westergaard
06-2014
Director, Customer Services
nnepharmaplan A/S
01.2014 - 12.2015
Global Leadership Execution Accuntability Performance - 2010-13 - FLSmidth A/S & CONMOTO, Denmark + Spain
01-2013
Cognitive Sales - 2011-12 - Meyer & Munk
06-2012
BBA - Managing The Service Delivery System
CBS SIMI Execution
06.2011 - 12.2022
General Manager, Global Customer Services
FLSmidth A/S - Automation Division
01.2007 - 12.2013
FLS Coaching Course - FLSmidth
06-2005
FLS Leadership - Manager Course - Siegfried Andersen Consulting
06-2003
Head of Department, Customer Services
FLSmidth A/S - Automation Division
01.2003 - 01.2007
FLS College - Nordic Leadership Program - FLSmidth
06-2002
Head of Department, R&D
FLSmidth A/S - Automation Division
01.2002 - 12.2022
Head of Department, R&D
FLSmidth A/S - Automation Division
01.2002 - 12.2022
Global Product Manager
FLS Automation A/S
01.1999 - 12.2001
Project Manager
FLS Automation A/S
01.1997 - 01.1999
Technical Manager
Dan-Process A/S
01.1995 - 12.1996
BBA - Informatics And Managing Accounting
CBS
08.1993 - 05.1999
Project Manger
Dan-Process A/S
01.1992 - 12.1994
Material Scientist
Risø National Laboratory
06.1991 - 01.1992
BSc. - Energy And Process
Mechanical Engineer
08.1987 - 05.1991
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