Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic
Hunter Johnson

Hunter Johnson

Copenhagen

Summary

Hi! My name is Hunter and I'm an American expat, who is currently in the beautiful city of Copenhagen with hopes of contributing to it's revolutionary impact within the fintech space. I enjoy interacting with new people and I believe that this passion is reflected in my work as I crave genuine relationship-building and stakeholder communications. During my private time, I prefer to spend it outdoors on a run or walk in the park!

Overview

7
7
years of professional experience
1
1
Certification

Work History

Product Owner, Mobile Application

CarePayment
08.2021 - 09.2023
  • Managed the beginning-to-end product development of CarePayment's 1st Generation mobile application, from initial vision and design maturity to delivery and app store release
  • Collaborated with senior product leaders to strategize and deliver an Implementation Application, converting excel stored data sheets into a high performing tool, improving client onboarding efficiency
  • Presented analytical reports which monitored user behavior and productivity to C-Suite level leadership
  • Led scum ceremonies; refinement, sprint planning, and stand ups for engineering teams in multiple divisions
  • Assisted QA with performance and regression testing
  • Documented customer journeys and maintained updated user flows
  • Collaborated with peers and stakeholders to determine enhancements, product features, and quarterly deliverables
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Account Manager (Contract 3-Month)

LetsBoothIt
01.2023 - 03.2023
  • Organized and maintained existing account contracts, specifically through CRM documentation
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Developed and implemented strategies to increase client retention.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

IT Support Manager

Medalogix
05.2020 - 07.2021
  • Created and implemented maintenance plans for customer accounts to secure client satisfaction and reliability, while increasing support response time by 15% and ticket resolution by 24%
  • Use customer service metrics and KPIs to report and analyze customer satisfaction levels
  • Provided technical support to customers, troubleshooting technical issues and providing resolutions.
  • Identify customer service trends and leverage insights to develop and implement user strategies.

Physical Therapy Technician

Elite Sports Medicine And Orthopedic
01.2017 - 01.2020

Education

Bachelor of Science - Kinesiology

The University of Tennessee
Knoxville, TN
12.2017

Skills

  • Mobile App Development
  • Google Analytics
  • Firebase
  • Power Bi
  • Scrum and Agile Methodology
  • B2C/B2B
  • SaaS
  • Salesforce
  • User Acceptance Testing (UAT)
  • Jira and Azure DevOps
  • CSS/HTML/SQL
  • CRM

Certification

Vanderbilt University Software Development Certification


PMP Certification Exam Prep Course (Completion) - Udemy

References

  • Nicholas Kroes (Sr. Data Engineering Leader at CarePayment) - njkroes@gmail.com
  • Chris Chapman (Director of Technology at CarePayment) - (+1 615-496-4071)
  • Holly Long CRCR, CRCS (Sr. Implementation Manager) - hollyplong@gmail.com
  • Priyank Patel (Senior Software Engineer at Dow Jones) - priyank26patel@gmail.com



Languages

English
Native language
Spanish
Elementary
A2

Timeline

Account Manager (Contract 3-Month)

LetsBoothIt
01.2023 - 03.2023

Product Owner, Mobile Application

CarePayment
08.2021 - 09.2023

IT Support Manager

Medalogix
05.2020 - 07.2021

Physical Therapy Technician

Elite Sports Medicine And Orthopedic
01.2017 - 01.2020

Bachelor of Science - Kinesiology

The University of Tennessee

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Hunter Johnson