Hussam El Sayed
Senior Customer Experience And Success Partner - Sealand A Maersk Company
Alexandria,Alexandria
Summary
Customer Experience and Success Partner, with 11+ years of experience within different roles, enjoying my career journy, I am grateful to have the chance to work as customer service, sales, marketing and accounting.
Proficient in building and maintaining professional and friendly relationships with customers and colleagues.
Believe that setting goals and accepting the challenges what make differentiation, gaining knowledge is always the key that drove me to have many career opportunities, and it is life journy, I am confident that sharing knowledge with team mates or bears make the best utilize of the organization capabilities.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Senior Customer Experience Agent
Sealand A Maersk Company
Cairo
04.2020 - Current
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others
- Worked well in team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
Import Customer Service - Seagoline - AP Moller Group
Maersk Egypt shipping agency
11.2017 - 04.2020
- Build and fulfill close and good relationship with customers to deliver good customer experience.
- Take full responsibility for customer experience by managing end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import areas.
- Facilitated communications through management of inbound and outbound customer calls.
- Proactive work and focus on avoiding potential issues.
- Keep constant dialogue and interaction with sales counterpart to update each other about customers we co-own.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Take ownership to resolve issues by proactive actions with customers.
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Drive continuous improvements opportunities.
- Monitor agreed service levels.
- Work actively with other departments and other offices in region.
- Passionate about learning and committed to continual improvement.
Receivable Accountant - Maersk Line - AP Moller Group
Maersk Egypt shipping agency
02.2011 - 12.2017
- Organized and detail-oriented with strong work ethic.
- Managed past due balances, financial inquiries and other accounts receivable functions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Monitored timely collection and application of account receivable collections.
- Processing accounting receivables and incoming payments in compliance with financial policies and procedures.
- Trained new employees on accounting principles and company procedures.
- Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Prepared working papers, reports and supporting documentation for audit findings.
- Reconcile accounts receivable ledger to ensure that all payments are accounted for and properly posted.
- Provided journal entries and performed accounting on accrual basis.
- Verify discrepancies and resolve clients' billing issues.
- Developed financial models to assess and analyze financial performance of clients.
- Facilitate payment of due invoices by sending dunning, reminders and contacting clients.
- Generate financial statements and reports detailing accounts receivable status.
- Payable accounting; responsible for handling Egypt refund process.
- Track paid and outstanding customer's reports.
- Post transactions to journals, ledgers and other records, reconcile customers payments transactions.
- Handling petty cash activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Product Manager - RadioShack Egypt
RadioShack Egypt
02.2010 - 05.2011
- Stayed current on new shopper trends in categories of personal responsibility.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Supported identification of big category innovation from concept to consumer.
- Collaborated with vendors to verify service-level performance and influence supplier manufacturing processes, technology decision-making and customer service policies.
- Analyzed consumer and financial data to develop strategic insights and make clear and compelling recommendations for overall business growth.
- Managed cross-functional teams to commercialize new products and drive improvements.
- Led category, brand, competitive and promotional analyses to identify trends leading to key consumer conclusions and implications on marketing strategy.
- Devised content strategy to effectively engage target audiences.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Customer Service Agent - Vodafone Egypt
Vodafone Egypt
05.2008 - 02.2010
- Set up appointments with potential and current customers to promote new products and services.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Prepared pricing agreements and contracts to close sales.
- Front desk experience acting as customer service and inside sales.
- Carry out company vision and guidelines to maintain high level of customer satisfaction to achieving target.
- Marketing campaigns handling.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bechelor - Accounting And Finance
Faculty of Commerce.
Tanta University 09.2003 - 06.2007
Skills
Customer experience enhancement
undefinedTimeline
Senior Customer Experience Agent
Sealand A Maersk Company
04.2020 - Current
Import Customer Service - Seagoline - AP Moller Group
Maersk Egypt shipping agency
11.2017 - 04.2020
Receivable Accountant - Maersk Line - AP Moller Group
Maersk Egypt shipping agency
02.2011 - 12.2017
Assistant Product Manager - RadioShack Egypt
RadioShack Egypt
02.2010 - 05.2011
Customer Service Agent - Vodafone Egypt
Vodafone Egypt
05.2008 - 02.2010
Bechelor - Accounting And Finance
Faculty of Commerce.
09.2003 - 06.2007
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