Imran Hanif

• Designed and evaluated WAN and LAN connectivity technologies.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Diagnosed and executed resolution for all network and server issues.
• Data Center Maintenance and Support Services.
• Network Designing and implementation.
• Tracing and isolating of network & Fiber cabling through Patch Panel.
• Network Console Servers, Routers and Switches (Deployment, upgrade and movement support).
• Physical troubleshooting of all network equipment including network break fix.
• Multi-Vendor network equipment Support.
• Wireless Solution Deployment.
• Network/Server Storage Deployment.
• Different hardware and software specific IT support as per customer requirement.
• Conduct Network Site Surveys for future deployment of client facility.
• On-Demand Cisco/MTR Video Conferencing Deployment.

Hardware and Software

• Handling incidents & service requests tickets using SNOW (Service Now).
• Install, upgrade, and replace laptop hardware if needed.
• Assigning and maintaining hardware inventory.
• Install company approved applications through Company Portal / Software Center.
• Remote Desktop support to users working from HOME using official Team Viewer application.
• Documentation of knowledge and processes using Microsoft OneNote application.
• Support for Laptops WIN10 reimaging/drivers and BIOS framework upgrade. Mobile Enrollment Support.
• Support to enroll mobile devices into Microsoft Intune and Samsung Knox/iPhone DEP (Device Enrollment Process) online.
• Mobile application setup into Microsoft In-tune using MDM (Mobile Device Management).
• Assign mobile devices to company employees and maintain inventory.

Azure, SharePoint and O365 Support

• Provide 1st level support on O365 (Office, OneDrive, PowerBI & Microsoft Teams).
• Help in troubleshooting SharePoint channels, files/folders including synchronization issues with OneDrive Local.
• Users and Group administration of employees using IT Administration Tools (AD Users and Groups) and Azure AD Cloud.
• Create and assign new White Glove laptops as AutoPilot by uploading #Hashkeys on Cloud SCCM (Microsoft End Point Manager Admin Center).
• Transform old domain Laptops into cloud AutoPilot laptop and register them into Cloud SCCM.

Network Printers Support

• Install printer driver using Company Portal / Software Center and handling Print/scan/copy related queries.
• Vendor Order and install printer toners accordingly.

Meeting Rooms

• Provide IT assistance for internal and external meeting Rooms (Teams).
• Support for Surface Hubs and other devices for special meetings.

Provide Telephonic IT Support (If required)

• Close contact with Superusers and end-users as well as vendors/suppliers.
• General out of scope IT support (If required).

Hardware and Software.

• Handling incidents & service requests tickets using SNOW (Service Now)
• Install, upgrade, and replace laptop hardware if needed.
• Assigning and maintaining hardware inventory.
• Install company approved applications through Company Portal / Software Center.
• Remote Desktop support to users working from HOME using official Team Viewer application.
• Documentation of knowledge and processes using Microsoft OneNote application.
• Support for Laptops WIN10 reimaging/drivers and BIOS framework upgrade. Mobile Enrollment Support.
• Support to enroll mobile devices into Microsoft Intune and Samsung Knox/iPhone DEP (Device Enrollment Process) online.
• Mobile application setup into Microsoft Intune using MDM (Mobile Device Management).
• Assign mobile devices to company employees and maintain inventory.

Azure, SharePoint and O365 Support.

• Provide 1st level support on O365 (Office, OneDrive, PowerBI & Microsoft Teams).
• Help in troubleshooting SharePoint channels, files/folders including synchronization issues with OneDrive Local.
• Users and Group administration of employees using IT Administration Tools (AD Users and Groups) and Azure AD Cloud.
• Create and assign new White Glove laptops as AutoPilot by uploading #Hashkeys on Cloud SCCM (Microsoft End Point Manager Admin Center).
• Transform old domain Laptops into cloud AutoPilot laptop and register them into Cloud SCCM. Network Printers Support.
• Install printer driver using Company Portal / Software Center and handling Print/scan/copy related queries.
• Vendor Order and install printer toners accordingly. Meeting Rooms.
• Provide IT assistance for internal and external meeting Rooms (Teams).
• Support for Surface Hubs and other devices for special meetings.
• Provide Telephonic IT Support (If required).
• Close contact with Superusers and end-users as well as vendors/suppliers.
• General out of scope IT support (If required).

• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Collaborated with outside departments to implement system-wide improvements.
• Effectively communicated with other system engineering personnel and senior executives on joint projects.
• Administered comprehensive technical support to oversee functionality and productivity of 150+ business clients.

• Set up hardware and software in optimal configurations to meet network performance requirements.
• Managed system-wide operating system and software deployments, as well as related software upgrade problems.