Iordanis Markopoulos

• Solved, coordinated and organized Emergency & Relief administrative tasks to fulfill client(s) requirements.
• Actively participated in cross-functional teams (forwarders, finance and sales organizations), contributing valuable service-providing input on process improvements for operational success.
• Carried out inbound and outbound information flow and communication to clients (UNDP, UNICEF and other ad hoc clients) and internal teams (Finance, QSHE, ER Sea, IT) according to plan and SOPs.
• Participated in local continuous improvements projects in accordance of company vision, strategy and mission. Also participated in meetings with clients to secure proper and high quality reporting/communication.

• Responsible for the A-to-Z procedure on behalf of the Business Unit Air Logistics in collaboration with Amazon Italy Team.
• Supervised and communicated with customs and hauliers operations.
• Managed final deliveries and any critical issues regarding SLAs alongside status and exceptions.
• Coordinated with Operational Care Centers (OCC) for cost topics around hauliers, carriers and 3rd parties – invoicing/billing check.
• Continuously identifying opportunities to optimize current process and providing feedback on ways to achieve improvement. Minimized necessary process steps to save time.
• Reduced transportation costs through strategic route planning and carrier negotiations.
• Increased overall service quality through meticulous attention to detail during operation processes.
• Assisted in training new operator (July-October 2021), sharing knowledge of best practices and promoting a culture of teamwork amongst peers.

• Prepared source data for computer entry by compiling and sorting information.
• Processed customer & account source documents by reviewing data for deficiencies.
• Implemented appropriate policies, procedures and tools.
• Resolved discrepancies by using standard procedures.
• Improved these procedures by reviewing, correcting, and adjusting to new information.
• Worked with a ticket-tracking system solving appox. 6-10 tickets per hour.
• In charge of Amazon UK side task (sub-team of 3 people)

• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and personal growth for all students.
• Enhanced classroom engagement through the use of multiple types of teaching strategies and methodologies.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Managed classroom behavior effectively by establishing clear expectations and kept students on-task with proactive behavior modification and positive reinforcement.
• Organized extracurricular activities and get-togethers that enriched students' learning experiences and helped in community building.
• Organized domestic and international events.
• Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
• Retained 45 first-time students for more than 1 year across two of the most renowned Lindy Hop dance schools in Copenhagen.
• Created communities with all above characteristics in 3 different cities in the past 10 years.

Production and Management Engineers plan, implement, and continuously improve systems that include :

• Process Improvement
• Information Systems
• Project Management
• Supply Chain
• Production Planning
• Business Planning
• Human Relations

Dissertation Subject : Human Resource Management in Supply Chain Systems (Grade 10/10)

7.4/10 GPA