Irena Petersen
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Project manager
Suitcase TPS (start-up software company)
Copenhagen
01.2021 - 10.2022
- Made decisions independently and collaboratively on design and functionality -related challenges.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Led project teams through design, construction and launch process.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
Co-owner & manager
ProCleaning Aps
Skævinge
12.2020 - 10.2021
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Contract manager
V.O.S Destination Management
Copenhagen
10.2019 - 11.2020
- Create reports to management and key operations about supplier's usage, trends, pricing overview, etc.
- Analyzed new laws and regulations to identify required changes and proactively adjust systems.
- Maintained Nitro database with contract and suppliers information.
- Worked with departments to find new and better items to fulfill diverse needs.
- Maintained effective and lasting supplier relationships through dynamic communication, collaboration and intelligent questioning skills.
Senior contracts manager
Tour Partner Group Nordics ApS
Copenhagen
11.2018 - 10.2019
- Create reports to management and key operations about supplier's usage, trends, pricing overview, etc.
- Analyzed new laws and regulations to identify required changes and proactively adjust systems.
- Maintained Nitro database with contract and suppliers information.
- Worked with departments to find new and better items to fulfill diverse needs.
- Maintained effective and lasting supplier relationships through dynamic communication, collaboration and intelligent questioning skills.
Long distance coach manager
Tour Partner Group Nordics ApS
Copenhagen
05.2016 - 10.2018
- Planning, scheduling, and coordinating the coaches during the high season.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Operations manager
ICS - International Conference Services
Copenhagen
01.2016 - 04.2016
- Creating tour programs, calculating prices, and handling the tours in the Nordic countries.
- Having the responsibility of communicating and coordinating with clients.
- Partnered with vendors and suppliers to effectively manage and budget.
- Increased profit by streamlining operations.
Operator in FIT & Online Department and Information
Abbey Tours
Dublin
10.2014 - 01.2015
- Booking travel services for the free independent travelers (FITs) via company's online platform.
- Resolved problems, improved operations and provided exceptional service.
- Improving and maintaining company's software system Tourplan
Education
Master of Arts - Tourism
Aalborg University, Culture And Global Studies
Copenhagen 04.2013 - 04.2015
Masters in International Economics - International economic relations
University of National And World Economy
01.2012 - 01.2015
Bachelor of Arts - Tourism
South-West University Neofit Rilski
Blagoevgrad 04.2008 - 04.2012
Skills
Contract Management
Project Management
Advanced problem solving
Database administration
Documentation and control
MS Office
Multitasking Abilities
Dependable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Risk comes from not knowing what you are doing.
Warren Buffett
Timeline
Project manager
Suitcase TPS (start-up software company)
01.2021 - 10.2022
Co-owner & manager
ProCleaning Aps
12.2020 - 10.2021
Contract manager
V.O.S Destination Management
10.2019 - 11.2020
Senior contracts manager
Tour Partner Group Nordics ApS
11.2018 - 10.2019
Long distance coach manager
Tour Partner Group Nordics ApS
05.2016 - 10.2018
Operations manager
ICS - International Conference Services
01.2016 - 04.2016
Operator in FIT & Online Department and Information
Abbey Tours
10.2014 - 01.2015
Master of Arts - Tourism
Aalborg University, Culture And Global Studies
04.2013 - 04.2015
Masters in International Economics - International economic relations
University of National And World Economy
01.2012 - 01.2015
Bachelor of Arts - Tourism
South-West University Neofit Rilski
04.2008 - 04.2012