Irena Yordanova
Malmo
Summary
Experienced and highly organized Administrative Professional with a Strong Focus on Detail and Organization. I excel in office management and special projects. My resourcefulness and adaptability make me an effective team leader with expertise in project management, financial tracking, customer relationship management, and marketing. I am dedicated to providing every customer with a positive and memorable experience. My skills include customer service, multitasking, and time management, and I have a demonstrated ability in care administration and records documentation.
Overview
15
15
years of professional experience
Work History
Facility Service
Irena Yordanova
Copenhagen
08.2018 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face.
- Assisted customers with inquiries and requests regarding facility services.
Manager of the Records Department
Irena Yordanova
Veles
01.2012 - 02.2018
- Coached, mentored, and trained team members to enhance job performance.
- Prepared monthly reports for senior management, summarizing operational metrics.
- Conducted regular staff meetings to identify areas for improvement.
- Monitored budgets and expenses to ensure cost-effectiveness without compromising quality.
- Analyzed customer feedback to develop action plans for service improvement.
- Collaborated across departments to meet project deadlines within budget.
- Reviewed and signed contracts on behalf of the organization.
- Upheld customer service standards and resolved issues promptly.
- Ensured operational standards during opening, closing, and shift changes.
- Recruited and hired qualified candidates for open positions.
- Managed time and attendance logs for payroll.
- Provided leadership and mentoring to new employees, sharing knowledge of company programs.
Phone Sales
Irena Yordanova
Veles
09.2010 - 08.2011
- Maintained up-to-date knowledge of all company products and services.
- Answered incoming calls from potential customers, providing product information and addressing inquiries.
- Offered advice on effective product usage for maximum benefit.
- Identified customer needs and provided appropriate solutions.
- Developed customer relationships to enhance sales opportunities.
- Assisted with payment processing, including credit card payments.
- Submitted reports summarizing call outcomes at the end of each shift.
- Handled inbound telephone calls from interested customers.
Promotions Representative
Irena Yordanova
Veles
09.2009 - 08.2010
- Developed and implemented creative promotional campaigns.
- Prepared reports on promotional activities and campaign results.
- Provided feedback on customer preferences and satisfaction.
- Collaborated across departments for successful promotions.
- Increased sales by encouraging additional purchases.
- Distributed product samples, coupons, and pamphlets.
- Worked promotional events, documenting sales.
- Created eye-catching displays to attract customers
Education
BBA - Insurance Manager
University of St. "Kliment Ohridski" - Bitola
North Macedonia04-2011
Skills
- Service Optimization
- Service Planning And Scheduling
- Effective Customer Communication
- Outstanding Prioritization Skills
- Multitasking And Organization
- Customer Service
- Group Activities Coordination
- Ms Office
- Documentation Skills
- Records Management
- Service Contracts Management
- Financial Administration
- Payroll Control
- Work Orders
Languages
Macedonian
First Language
English
Intermediate (B1)
B1
Timeline
Facility Service
Irena Yordanova
08.2018 - Current
Manager of the Records Department
Irena Yordanova
01.2012 - 02.2018
Phone Sales
Irena Yordanova
09.2010 - 08.2011
Promotions Representative
Irena Yordanova
09.2009 - 08.2010
BBA - Insurance Manager
University of St. "Kliment Ohridski" - Bitola
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