Irene Ankersen
Rungsted,84
Summary
I thrive on coaching and empowering employees to reach their goals and unlock their full potential. With nearly five years of leadership experience, I contribute to a positive and collaborative leadership team while fostering a strong and supportive culture within our community. Helping others look and feel their best is a passion of mine, and I take pride in building meaningful relationships that drive both individual and team success.
Overview
26
26
years of professional experience
Work History
People Lead
Nordea
07.2020 - Current
- Part of management team with 7 Experience Directors and Head of CX & Design
- Establishing clear expectations for employees, fostering a culture of accountability and high-performance standards.
- Coaching team members in the direction for them to achieve their goals.
- Providing timely feedback on employee performance, recognizing accomplishments and addressing areas for improvement proactively.
- Developing a positive work environment through active listening, empathy, and providing constructive feedback.
- Facilitating conflict resolution between team members, fostering an atmosphere of trust and collaboration among colleagues.
- Driving recruitment to build team of top performers.
- Identifying and implementing appropriate strategies to increase employee satisfaction and retention.
- Distributing employee engagement surveys to identify areas of improvement.
People Operations Manager
Nordea
03.2019 - 07.2020
- Part of management team with 6 Experience Directors and Head og CX & Design
- Spearheaded onboarding initiatives that helped new hires acclimate quickly to the company culture and expectations.
- Facilitated conflict resolution sessions between employees when necessary, resulting in improved workplace harmony.
- Collaborated with Experience Directors and Head of CX & Design to create job descriptions and performance expectations that aligned with company objectives and industry standards.
- Collaborated closely with department managers to address employee relations issues effectively and fairly.
- Processed employee claims involving performance issues and harassment.
- Motivated employees through special events, incentive programs, and constructive feedback.
Studio Manager
Nordea
11.2017 - 03.2019
- Part of management team with 5 Experience Directors and Head of CX & Design.
- Responsible for the internal communication to the broader community across the Nordics and Poland.
- Boosted team morale and productivity through regular team-building activities.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Acting as OPE between management team and HR
- Participating in the hiring process of new employees and responsible for a smooth onboarding process.
Management Support Officer
Nordea
02.2017 - 11.2017
- Handled confidential information with discretion, maintaining privacy standards within the organization.
- Organized events and meetings, fostering a positive work environment and strong team relationships.
- Supported recruitment efforts by scheduling interviews, screening candidates, and coordinating onboarding processes.
- Provided administrative support to senior managers, enabling them to focus on strategic decision making.
- Enhanced team communication for better collaboration and productivity through regular meetings and updates.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
Senior Product Manager
Nordea
06.2016 - 02.2017
- Consulted with product development teams to enhance products based on customer interest data.
- Collaborated with sales teams on generating targeted marketing materials that effectively communicated unique selling points of each product offering.
- Ensured regulatory compliance by working closely with legal departments on necessary documentation and approvals.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
- Collaborated with vendors and stakeholders on preparation of marketing copy, images, videos, emails, and other collateral.
Product Manager
Nordea
07.2009 - 06.2016
- Managed stakeholder expectations effectively throughout the entire product development process.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at monthly planning sessions.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Maintained positive vendor relations to build strong partnerships.
- Facilitated partnerships with key stakeholders to expand product reach and enhance value proposition.
- Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
Product Assistent
Nordea
11.2005 - 07.2009
- Participated in the development of successful marketing campaigns, leading to increased brand awareness and sales growth.
- Conducted extensive competitor analysis, enabling informed decisions about pricing strategies and promotional tactics.
- Contributed to cost-saving initiatives by negotiating favorable terms with vendors while maintaining high-quality standards for products sourced.
- Facilitated timely deliveries by coordinating with suppliers and maintaining strong vendor relationships.
- Collaborated closely with cross-functional teams for coordinated product launches, ensuring smooth rollouts and positive customer experiences.
Customer Advisor
Nordea
08.2001 - 11.2005
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Fostered strong relationships with clients by actively engaging them in conversation and genuinely understanding their preferences.
Bank Student
Nordea
08.1999 - 08.2001
Education
EMS Instructor
XBody
Copenhagen01-2022
Master Coaching - Couples And Relations
Sofia Manning
Copenhagen09-2021
AP Degree - Communication
Copenhagen Business Academy
Copenhagen01-2021
Master Coaching, - Stress
Sofia Manning
Copenhagen11-2020
Coach - 1:1 Life Coaching
Mindjuice
Copenhagen12-2019
Single Subject Courses - Marketing
Copenhagen Business Academy
Copenhagen01-2004
High School Diploma -
Niels Brock Copenhagen Business School
Copenhagen06-1999
Skills
- Coaching
- Diversity awareness
- Teamwork and collaboration
- People management
- Verbal and written communication
- Team supervision
- Relationship building
- Social intelligent
Coaching, EMS training, running, traveling and friends and family.
I love to coach people - not only in my job, but whenever someone will let me!
To stay healthy, I have a passion for EMS training and running.
Traveling and experiencing new places and food give me energi.
No happy life without my great friends and family.
Languages
Danish
Native language
English
Upper intermediate
B2
Swedish
Intermediate
B1
Spanish
Elementary
A2
Timeline
People Lead
Nordea
07.2020 - Current
People Operations Manager
Nordea
03.2019 - 07.2020
Studio Manager
Nordea
11.2017 - 03.2019
Management Support Officer
Nordea
02.2017 - 11.2017
Senior Product Manager
Nordea
06.2016 - 02.2017
Product Manager
Nordea
07.2009 - 06.2016
Product Assistent
Nordea
11.2005 - 07.2009
Customer Advisor
Nordea
08.2001 - 11.2005
Bank Student
Nordea
08.1999 - 08.2001
EMS Instructor
XBody
Master Coaching - Couples And Relations
Sofia Manning
AP Degree - Communication
Copenhagen Business Academy
Master Coaching, - Stress
Sofia Manning
Coach - 1:1 Life Coaching
Mindjuice
Single Subject Courses - Marketing
Copenhagen Business Academy
High School Diploma -
Niels Brock Copenhagen Business School
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