Irina Mitroi
Brondby
Summary
Growth-focused professional with an international background and a 8+ years’ achievement record spanning across multiple industries. Detail-oriented and attentive, adept at prioritising and allocating resources efficiently to meet operational goals without compromising service quality. An excellent communicator with keen interpersonal skills, has demonstrated a distinct ability to establish and maintain long-lasting relationships with internal and external stakeholders alike. Proactive, flexible, and enthusiastic indivudal that thrives in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Athelete
Nike
07.2024 - Current
- Greet customers, provide personalized product recommendations, and assist with their shopping experience
- Drive sales by cross-selling and upselling products to meet and exceed individual and store targets
- Embody the Nike brand values in all interactions, promoting a positive and energetic image
- Assist with stock replenishment, organize merchandise, and maintain a tidy sales floor
- Work closely with teammates to create a dynamic and supportive retail environment
- Gather and relay customer feedback to improve service and product offerings
- Operate the cash register, process transactions, and handle returns or exchanges efficiently
- Participate in opening, closing, and general store maintenance duties to keep operations running smoothly.
Sale Assistant
Zara
03.2022
- Serving and assisting customers in a fast-paced retail environment, ensuring the provision of exceptional service while meeting all sales goals and metrics
- Ensuring efficient day-to-day operations by organizing and arranging the stockroom, replenishing the store throughout the day and maintaining good housekeeping in the store
- Susteing effective communication with the Management Team and Cashiers at all times and completing different tasks as necessary to support the overall store
- Taking lead in addressing client issues and complaints, providing prompt resolutions to avoid dissatisfaction and reinforce brand standards
- Training and supporting new team members in improving efficiency and meet and exceed productivity targets.
Housekeeping Supervisor (Maternity Cover)
De 5 Stjerner
04.2023 - 11.2023
- Presided over the daily activity of cleaning personnel, guaranteeing a clean, orderly, and attractive environment for guests
- Coordinated the planning of various events and large cleaning projects, ensuring smooth execution, and delivering within timescale and scope without exception
- Established and educated staff on cleanliness, tidiness and hygiene standards, securing compliance with safety and sanitation policies in all areas
- Compiled operational data and developed reports to provide management with an accurate overview and enable informed decision-making
- Maintained open lines of communication with the clientele, gathering customer data and analyzing feedback to discover service gaps, develop corrective measures, and accelerate improvement
- Onboarded and trained new hires, providing ongoing guidance and support to enable continuous team development while building a client-centric organizational culture.
Operations Manager
Luci Bar
09.2020 - 08.2021
- Presided over the daily administrative, operational, and financial aspects of the family business
- Trained, mentored, and supported new employees and reinforced a client-centric organizational culture
- Took lead in addressing client issues and complaints, provided prompt resolutions to avoid dissatisfaction.
Commercial photographer
Photohotel Company
09.2018 - 08.2020
Warehouse operative/Problem Solver
Amazon
06.2015 - 07.2018
Education
University of Law – Titu Maiorescu
01.2018
Skills
- MS Office (Excel, Word, PowerPoint, Outlook, Access)
- G Suite
- Zoom
- Photoshop
- Adobe Lightroom
- Processing payments
- Visual Merchandising
- Reliable and Responsible
- Teamwork and Collaboration
Certification
- Photography Certificate, 2019
- Driving licens: B, 2016
- Boating licence: D, 2019
Languages
English
French
Spanish
Romanian
Athleticexperience
Athelete, Nike, Copenhagen, Denmark, 07/2024 - Present, Greet customers, provide personalized product recommendations, and assist with their shopping experience., Drive sales by cross-selling and upselling products to meet and exceed individual and store targets., Embody the Nike brand values in all interactions, promoting a positive and energetic image., Assist with stock replenishment, organize merchandise, and maintain a tidy sales floor., Work closely with teammates to create a dynamic and supportive retail environment., Gather and relay customer feedback to improve service and product offerings., Operate the cash register, process transactions, and handle returns or exchanges efficiently., Participate in opening, closing, and general store maintenance duties to keep operations running smoothly.
Coreareas
- Administration
- Customer Experience
- Complaint Resolution
- Customer Relationship Management
- Health & Safety Standards
- Inventory Management
- Logistics
- Management Health & Safety Standards
- Operations Management
- Order Picking
- Photography
- Process Optimisation
- Quality Assurance
- Reporting
- Research
- Scheduling
- Strategic Planning
- Training & Mentoring
- Vendor & Supplier Relationships
Timeline
Athelete
Nike
07.2024 - Current
Housekeeping Supervisor (Maternity Cover)
De 5 Stjerner
04.2023 - 11.2023
Sale Assistant
Zara
03.2022
Operations Manager
Luci Bar
09.2020 - 08.2021
Commercial photographer
Photohotel Company
09.2018 - 08.2020
Warehouse operative/Problem Solver
Amazon
06.2015 - 07.2018
University of Law – Titu Maiorescu
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