Istiaq Islam
Aalborg
Summary
Dynamic professional with a proven track record at City Bank PLC, excelling in client relationship management and strategic initiatives. Adept at fostering team collaboration and enhancing operational performance, I leverage strong verbal communication and Microsoft Office skills to drive results and exceed targets. Committed to delivering exceptional service and growth.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Relationship Officer
City Bank PLC
Khulna, Bangladesh
04.2022 - 07.2024
- Maintained and built close relationships with customers through regular contact and visits.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
- Disbursed retail loan of BDT 1.25 Crore and embossed 9 American Express credit cards in last quarter of 2023.
Area Manager
UCB Fintech Company Limited
Magura, Bangladesh
10.2020 - 03.2022
- Lead a team of 8 Direct Sales Officers under the distribution house located in Magura district.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Awarded as the "National Best" Area Manager for the month of June and July 2021 for meeting transaction, agent expansion, and agent’s stock retention target.
Education
Master of Science - International Business
Aalborg University
Aalborg, Denmark 04.2001 -
BBA - Business Administration
Khulna University
Khulna, Bangladesh 04.2001 -
Skills
Strong verbal communication
Collaborative team management
Detail-oriented approach
Client relationship management
Skilled in Microsoft Office tools
Team Player
Analytical problem solving
Timeline
Relationship Officer
City Bank PLC
04.2022 - 07.2024
Area Manager
UCB Fintech Company Limited
10.2020 - 03.2022
Master of Science - International Business
Aalborg University
04.2001 -
BBA - Business Administration
Khulna University
04.2001 -
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