Iuliana Cionca

Preparing the files for future PhD students, fielded application forms for them to attend PhD courses and checked all papers to comply with the requirements, over 20 files per day.

During the process, despite the mentioned facts, I also:

• Improved efficiency and productivity by acquiring new skills.
• Conducted research and gathered information from multiple sources to present clear results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Preparing the files for future PhD students, fielded application forms for them to attend PhD courses and checked all papers to comply with the requirements, more than 15 files per day.

During the process, despite the mentioned facts, I also:

• Improved efficiency and productivity by acquiring new skills.
• Conducted research and gathered information from multiple sources to present clear results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Preparing online order for customers from supermarket, more than 30 orders per shift (part time job, 4 hours/day).

• Kept clean working area, reporting any issues to management.
• Checked quality of products and packaging to meet high standard.
• Labelled and organised packages for accurate deliveries.
• Double-checked orders against pick lists to reduce errors and confirm accuracy.

Groupama is an insurance company, from life insurance to car insurance. I was working for the department that deals with car damage files.

• Embedded empathy into customer interactions by employing probing techniques to ascertain customers' point of view.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Answered customer telephone calls promptly and improved on-hold wait times about 30 calls per day.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Managed high-volume customer queries simultaneously through effective multitasking.

Preparing the files for future PhD students, fielded application forms for them to attend PhD courses and checked all papers to comply with the requirements, about 15 per day.

During the process, despite the mentioned facts, I also:

• Improved efficiency and productivity by acquiring new skills.
• Conducted research and gathered information from multiple sources to present clear results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Working in the secretariat with PhD students files, helping the secretary with main work.

• Completed duties to deliver on targets with accuracy and efficiency.
• Analysed data and information to identify issues and create tailored solutions more than 30 files every day.
• Conducted intensive safety audits and investigated reported issues, and near-misses.

They explained us how this agency works, mostly for farmers, how they can apply for different projects and subsidies, what are the terms and conditions for each to be eligible. There were 2 hours of theory everyday during a week.

• Took extracurricular classes and attended workshops to expand knowledge.
• Participated in professional development programs to prepare for future career opportunities.
• Listened intently to lectures and took detailed notes covering topics.
• Researched topics outside of class to learn additional information and ask more knowledgeable questions.
• Communicated with teachers to obtain feedback, applying it to future projects.

• DLG InterMarketing as partner with USAMV (University of Agricultural Sciences and Veterinary Medicine of Cluj-Napoca) organized AGRARIA known as being agricultural exposition like AGRITECHNICA from Germany. AGRARIA has mostly same partners.
• Volunteering - responsible for giving permission into exposition to visitor,
• Checking access tickets
• Giving information, responses if necessary for visitors
• Working with more than 500 people everyday

Making the stage of annual practice as a student at Faculty of Agriculture at one of universities ecological farm, a mixed farm where they have different sectors: cows, pigs, chickens, cultures like wheat, corn, rye an so on. We had a manager there and he made a program for the time spent at the farm.

I did different stages of practice here by participating to a project - POSDRU- between our university and a company called IDEL INNOVATION S.R.L.

A few from the things were:

• Made substantial contributions to group projects, furthering learning and helping team complete objectives.
• Attended workshops and training sessions, enhancing practical skills relevant to coursework every 2 days.
• Participated in professional development programs to prepare for future career opportunities.
• Communicated with teachers to obtain feedback, applying it to future projects.
• Visited local and regional areas to deepen understanding of related topics.

Making the annual practice as a student at Faculty of Agriculture, in the courtyard of the university this time, working in the garden with all kind of plants and flowers from experimental fields and also at the vegetables sector.

• Listened intently to lectures and took detailed notes covering topics.
• Completed assignments, special projects and group work on time and achieved good marks, after 1 week of practice.
• Researched topics outside of class to learn additional information and ask more knowledgeable questions.
• Made substantial contributions to group projects, furthering learning and helping team complete objectives.
• Communicated with teachers to obtain feedback, applying it to future projects.
• Visited local and regional areas to deepen understanding of related topics.
• Engaged in continuous self-directed learning to expand knowledge beyond standard curriculum.
• Participated in professional development programs to prepare for future career opportunities.
• Collaborated with classmates on group projects to achieve shared academic goals.
• Demonstrated adaptability by successfully balancing part-time work commitments with academic responsibilities.
• Volunteered for community outreach programs, making positive impact beyond campus.
• Applied theoretical knowledge to real-world scenarios through internships.
• Facilitated study groups, promoting collaborative learning and knowledge exchange.

Agricultural research and development station Turda is a partner of our university where they create new varieties of corn, wheat, rye, oat and other cultures. I was working in the laboratory with samples that I took from the experimental filed, helped by the personal from the laboratory. I also was present when the soil was prepared for sowing and the hole process was explained by details.

• Researched topics outside of class to learn additional information and ask more knowledgeable questions.
• Asked intelligent questions during class discussions, contributing to group learning.
• Took extracurricular classes and attended workshops to expand knowledge.
• Completed assignments, special projects and group work on time and achieved good marks.
• Listened intently to lectures and took detailed notes covering topics.
• Participated in professional development programs to prepare for future career opportunities.
• Collaborated with classmates on group projects to achieve shared academic goals.
• Visited local and regional areas to deepen understanding of related topics (2 days visit).