Jacob Bloch Andersen

Leading commercial, operational and strategic development of research production & distribution, P&L responsible for digital customer and partnership channels

• Slashed operational production cost by 20 % through IT, data and people optimization
• Scaled digital and partner business through third-party partnerships
• Build customer engagement data - deep insight analysis of all touchpoints
• Leading the business IT application portfolio and roadmap
• Implemented data driven culture through OKR and QBR method, generating full transparency, prioritization and high performing teams
• Established data strategy and transformation
• Proved successful working within tight deadlines in fast-paced environment

Leading the Capability area in DK, leading ~15 people

• Created direction and data driven approach through implementing OKR, QBR processes setting strategic direction and prioritization
• Product Manager executing Nordic mass market Savings and Investment strategy. Responsible for digital technologies, priorities and activities driving P&L
• Implemented monthly Dashboard for Nordic area (100 people)
• Increased overall employee satisfaction level with 15% through coaching leadership approach
• Scaled retail investment sales with 15% through QBR implementation, work processes between two Business Units
• Delivered new business model for retail investment maintaining revenue line of 1bl EUR

Leading and developing the customer engagement capability across WB

• Scaled CRM/Sales project across WB covering interaction data, Compliance & regulatory, sales and Marketing domains
• Established and responsible for CRM cloud analysis and program setup
• Setting direction, vision for two Product Owners covering two IT teams, ensuring efficient agile processes and fast delivery of high-quality commercial solutions
• Ensuring data quality around consuming and exposing data through data lakes, APIs and microservices
• Third-party negotiation and management of Microsoft, Apsis and consultants

Commercial development and operational management of the Nordea Research Platform and digital products

• Prioritizing requirements across units Sales, Research, FIG and Corporate and quant. Scaled products from 8 to +20 products
• Prioritizing requirements across units Sales, Research, Institutional and Corporate
• Operational efficiency project saving 1M EUR through market data change
• Established Equity business intelligence setup
• Delivered new business model post MIFID II
• Established customer engagement touch point datawarehouse

Set direction and leading the development of Nordea's commercial research business architecture and platform over a3 year period.

• Designed processes, technology, dataflow, internal and external products
• Structuring research products, customer and analyst data and models
• Implementation of Agile, Scrum and Kanban framework in business and IT teams
• Key driver in building two high performing business IT delivery teams from scratch

Leading business and IT project across Retail, Wealth and Planned, designed, and scheduled phases for large projects.

• Implementation of Nordic BI strategy, process and technology selection (QlikView)
• Turning low performing team into high performing through prioritization and direction setting
• Customer data solution project – Make it or break it project (TCC)
• Post merger integration of Fionia Markets and Roskilde Bank acquisition
• Launching new life & pension product (Livrente+Invest)

• Business responsible for global program, successfully implementing contract management/CRM system and processes worldwide. Yearly budget 40 mill dkk
• Responsible for business requirement, priorities and implementation WW
• Pro-active sparring partner for StC and Senior Management
• Developing External Sourcing Process and executing change implementation
• Leading local implementation teams world wide (USA, EU, Japan, China)
• Delivering Business Area Business IT strategy and roadmap, for two years

• Leadership and motivation of teams of up to 12 sergeants
• Conflict management
• Increased resilience and threshold
• Released from duty with distinction in co-operation and team spirit