Janani Karthik
Chennai
Summary
Industrious owner dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, customer service overseeing personnel needs and solving routine and complex problems. Familiar with Tech markets and proactive in capturing new customers and business opportunities.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Business Owner
PINK FITNESS
04.2017 - 02.2024
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed work of customer service teams to deliver exceptional client experiences.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Finance Executive Officer
Royal Sundaram General Insurance
04.2016 - 09.2016
- Handling Motor insurance premium policy and endorsement for Maruti Suzuki, Honda and Ford.
- Updating cheque bounce details one tracker for Technical and Non-Technical mode for cancelling the policy.
- Uploading credit details into system to clear corresponding polices.
- Processing Refund for cancelled policies and for double credits.
- To ensure that we receive credits for all bounced cheques within minimum duration.
- Chasing up with customers and dealers then and there whenever it is required.
- Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.
- Directed budget development, creation of budgetary controls and recordkeeping systems and investment management
- Set and monitored effective financial policies to analyze company financial strengths and weaknesses and propose corrective actions
- Advised other executive leaders on strategies and intelligence to form relationships, understand current performance and set agenda for execution.
- Led process improvements in finance operations, enhancing efficiency and reducing errors
Senior Executive Assistant Account
Bench Mark Softech Solutions (KIRTILAL)
11.2013 - 03.2016
Admin Executive
Mustafa Gold Mart
06.2010 - 10.2013
Education
Bachelor of Arts - Accounting And Finance
S.S.S.Jain College
CHENNAI 04.2007 - 03.2010
High School Diploma -
Sarada Vidyalaya
CHENNAI 06.2006 - 01.2007
Skills
Staff leadership
Coaching and mentoring
Operations oversight
Customer Service
Quality Assurance
Employee Development
Financial Planning
Analytical Skills
Timeline
Business Owner
PINK FITNESS
04.2017 - 02.2024
Finance Executive Officer
Royal Sundaram General Insurance
04.2016 - 09.2016
Senior Executive Assistant Account
Bench Mark Softech Solutions (KIRTILAL)
11.2013 - 03.2016
Admin Executive
Mustafa Gold Mart
06.2010 - 10.2013
Bachelor of Arts - Accounting And Finance
S.S.S.Jain College
04.2007 - 03.2010
High School Diploma -
Sarada Vidyalaya
06.2006 - 01.2007