Jane Gabriel-Ibobor
Information Security Professional
Copenhagen,84
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
5
5
Languages
1
1
Certificate
Work History
Office Hero
Compass Group – Danske Bank
02.2024 - 09.2024
- Enhanced office efficiency through process improvement initiatives, improving task turnaround by 15%.
- Coordinated events and maintained organizational standards for communal spaces.
- Managed confidential information with utmost discretion and professionalism.
- Supported cross-departmental activities and ensured timely completion of ad hoc tasks.
Business Development Support Manager
Midlands and Lancashire NHS
06.2021 - 01.2024
- Facilitated Cyber awareness training sessions for employees, providing guidance and support to enhance their learning experience, assisted in delivering learning materials across multiple platforms, including e-learning modules, virtual meetings, and video content.
- Assisted the Data team with data inquiries, data processing, and report preparation for management and stakeholders, communicated technical information effectively to both technical and non-technical stakeholders.
- Collaborated with subject matter experts and stakeholders to ensure learning solutions meet organizational objectives.
- Conducted evaluations and collected feedback to continuously improve training content and delivery methods.
- Facilitated regular briefings and presentations for stakeholders, providing insights into team progress and seeking strategic input.
- Developed organizational standard operating procedures (SOP) to promote business continuity.
- Set team goals and developed plans for business and revenue growth.
- Managed projects like the data migration project and successfully communicated project updates, key achievements, and challenges to executives, ensuring transparency and alignment with organizational goal.
- Managed a team of 45 customer relations specialists, ensuring high-quality support and customer satisfaction.
- Handled customer inquiries and technical support requests via phone and email, ensuring prompt and accurate resolution of issues, handled high volume of complex complaint, using appropriate methods to analyze, track and investigate sensitive complaints and provide recommendations for resolution.
- Oversaw the procurement process using Oracle system, raised purchase orders, and authorized payments.
Social Worker Assistant
Surrey County Council
10.2017 - 05.2021
- Explained medical care options to help families make informed healthcare decisions.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
- Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
- Increased access to resources by building partnerships with local organizations that provide essential services.
Social Care Coordinator
Around The Clock Care Agency
08.2014 - 09.2017
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Administrative Assistant
Esma Group S.A
08.2008 - 06.2014
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
SANS SEC401 Security Essentials: Network, Endpoint - Cyber Security
SANS Technology Institute/ReDI School
Copenhagen, Denmark 04.2001 -
CompTIA Security + - Cyber Security
CompTIA
Illinois, USA 04.2001 -
Bachelor of Arts - Translation, Interpreting, And Applied Languages
Universitat De Vic - (UVic-UCC)
VIC, Spain 04.2001 -
Skills
Stakeholder management
Accomplishments
- Managed a team of 45 specialists, improving customer satisfaction rates by 25% through enhanced support processes.
- Resolved 90% of technical and service inquiries on the first attempt, reducing escalation rates.
- Delivered cyber awareness training to 200+ employees, improving cybersecurity compliance by 30%.
- Spearheaded a data migration project, reducing operational downtime by 20% through meticulous planning.
- Developed and implemented SOPs that streamlined procurement processes, cutting delays by 15%.
- Facilitated funding documentation processes, ensuring 95% compliance with financial policies.
- Streamlined onboarding and training processes, reducing new hire ramp-up time by 20%.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Catalan
Advanced (C1)
Danish
Elementary (A2)
Certification
CompTIA Security +
Timeline
Office Hero
Compass Group – Danske Bank
02.2024 - 09.2024
CompTIA Security +
01-2023
Business Development Support Manager
Midlands and Lancashire NHS
06.2021 - 01.2024
Social Worker Assistant
Surrey County Council
10.2017 - 05.2021
Social Care Coordinator
Around The Clock Care Agency
08.2014 - 09.2017
Administrative Assistant
Esma Group S.A
08.2008 - 06.2014
SANS SEC401 Security Essentials: Network, Endpoint - Cyber Security
SANS Technology Institute/ReDI School
04.2001 -
CompTIA Security + - Cyber Security
CompTIA
04.2001 -
Bachelor of Arts - Translation, Interpreting, And Applied Languages
Universitat De Vic - (UVic-UCC)
04.2001 -
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