JEAN-BAPTISTE ROSSI HOUNTONDJI
Dakar,DK
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. I'm adept at planning and implementing both onsite and remote training programs. Highly cultivated and good communicator with enthusiastic style and insightful approach.
Overview
15
15
years of professional experience
Work History
New Hire Training Lead
Foundever (eDreams)
Dakar, Senegal
10.2023 - Current
- Trained (online and onsite) and mentored 5 batches of new hires at Foundever Dakar and Warsaw, providing guidance and support throughout their initial months in the company.
- Conducted follow-up assessments post-training to ensure continued growth and development among staff members.
- Created welcoming environment that promoted open communication and supported individual success within the company's culture.
- Maintained detailed records of each trainee's progress, providing regular feedback to both employees and management teams.
- Provided coaching and mentoring to employees.
Bilingual Customer Service Representative
Foundever (SendWave Money Transfer)
Dakar, Senegal
06.2023 - 09.2023
- Interact on the phone with over 100 customers per shift to provide and process information in response to inquiries, concerns and requests about money transfers, services and products of Sendwave
- Document customers inquiries and feedback, including service delivery suggestions in company database
- Processed and verified all new account by making sure users have valid and accepted IDs on file
- Verified ownership and transactions information to check conformance with Sendwave regulations using stock records and reports
English Teacher
English Language Laboratory (ELL)
Accra, Ghana
10.2022 - 02.2023
- Adapt teaching strategies to learning styles of students with different skill levels.
- Designed and implemented assessments to measure student progress in English language learning.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Remote Customer Service Agent (Arise Platform)
Amont Marketing
Accra, Ghana
07.2021 - 07.2022
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Interacted with over 50 customers per shift to provide and process information in response to inquiries, concerns and requests on The Home Depot then Princess Cruises Line products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Lead a team of 10 Agents from certification to production by helping taking care of their tech and administrative needs.
French teacher
SOS Children Villages Ghana
Tema, Ghana
10.2017 - 01.2021
- Integrated technology into classroom settings to engage students and diversify instruction
- Developed and implemented full French curriculum to meet school mission and goals.
- Held online lectures and assigned web-based exercises such as quizzes and online exams using Google classroom and Zoom Cloud Meeting during the COVID19 period.
- Communicated with students in French to foster oral proficiency.
- Collaborated on and implemented innovative pedagogical initiatives that focused on student-first, hands-on and experiential learning to foster French instruction.
Sales Service Assistant
Microsoft WECA
Cotonou, Benin
05.2013 - 06.2014
- Educated Microsoft partners on new products features and technical details to highlight benefits.
- Exceeded team goals and collaborated with staff to implement customer service initiatives
- Documented conversations with partners to track requests, problems and solutions.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
Customer Service Representative
Media Contact Benin
Cotonou, Benin
05.2012 - 06.2013
- Documented MTN Mobile Benin customers inquiries and feedback, including service delivery suggestions in company database.
- Interacted averagely with over 200 customers per shift to provide and process information in response to inquiries, concerns and requests about services and products.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Front Desk Customer Service Representative
Globacom Benin
Bohicon, Benin
03.2011 - 08.2011
- Solved minor customer issues and escalated major problems immediately to Technical Services Manager
- Enhanced customer satisfaction ratings by effectively resolving issues
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
English Teacher
Benin High Schools
Cotonou, Abomey, Bohicon
09.2009 - 06.2011
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Designed and implemented assessments to measure student progress in English language learning.
Education
Associate of Science - Data Management Technology
UDEMY
Online Courses01.2024
Diploma in graphic and web designing - Graphic And Web Design
IPMC College of Technology - Tema, Ghana
Tema, Ghana12.2020
Bachelor of Arts - English Language And Literature
University Of Abomey-Calvi
Abomey-Calavi, Benin10.2008
Skills
- Leadership experience
- Communication skills
- Organizational know-how
- Galileo and Amadeus
- Collaboration talent
- Problem-solving abilities
- Remote Training
- Computer Skills
- Cultural Awareness
Language
French
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Italian
Beginner
A1
Timeline
New Hire Training Lead
Foundever (eDreams)
10.2023 - Current
Bilingual Customer Service Representative
Foundever (SendWave Money Transfer)
06.2023 - 09.2023
English Teacher
English Language Laboratory (ELL)
10.2022 - 02.2023
Remote Customer Service Agent (Arise Platform)
Amont Marketing
07.2021 - 07.2022
French teacher
SOS Children Villages Ghana
10.2017 - 01.2021
Sales Service Assistant
Microsoft WECA
05.2013 - 06.2014
Customer Service Representative
Media Contact Benin
05.2012 - 06.2013
Front Desk Customer Service Representative
Globacom Benin
03.2011 - 08.2011
English Teacher
Benin High Schools
09.2009 - 06.2011
Associate of Science - Data Management Technology
UDEMY
Diploma in graphic and web designing - Graphic And Web Design
IPMC College of Technology - Tema, Ghana
Bachelor of Arts - English Language And Literature
University Of Abomey-Calvi
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