Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesper Regel

Senior Consultant
Jutland

Summary

Senior Consultant with 25 years of experience in business and IT consulting. Proven record of success in developing strategies, analyzing data, and creating solutions to meet client needs. Experienced in leading teams, managing complex projects, and driving client success. Applying for a position to leverage extensive experience and skills and develop new experiences, preferably working with compliance, security or procesdevelopment.


A creative, analytical mind with an organized and detailed approach to any assignment. A high level performer with a developed sense of workethics, experienced in setting teamoriented goals and prioritizing importance in accordance with business processes, in order to generate value for major stakeholders and working with many different levels of organizations or users.


Privately a family oriented games and football interested creative individual, who values enjoying good craft beer and making great food with friends. Cycling around hilly eastern Jutland and playing some occasional football.

Overview

25
25
years of professional experience
7
7
years of post-secondary education

Work History

Senior Consultant

CGI
Aarhus
03.2016 - Current
  • Supervising a technical 2ndline support team of 2-5 team members
  • Distributing tasks and rotating profiles to achieve 98% SLA effectiveness and CSAP to 9 of 10 for the main client
  • Optimizing procedures and handling complaints in a ITIL/Jira and servicedesk enviroment
  • Analyzed problematic areas to provide recommendations and solutions and helped form several user guides for mitid.dk
  • Determined areas for improvement and implemented processes to alleviate problems in a sharepoint MS Business enviroment.
  • MitID & NemID administrator & company project lead for implementation on all MitID/NemID login platforms
  • Handling internal retention policies and succeeding in gaining security compliance to ISO27000 and GDPR standards.
  • Maintained and continuously updated the main workflowmanagement system and knowledgebase used by 200+ frontline supporters
  • Subject matter expert on the largest danish national digital project involving large stakeholder clients, including major government organisations
  • Ownership of internal setup for the MitID & NemID administration platform, migrated users, and setup processes for further administration at CGI

Technical Responsible Consultant

CGI
08.2010 - 08.2016
  • Writing internal documents, guides and knowledgebase articles
  • Solving technical and administrative problems carried through an ITIL process delivery via a Remedy
  • Helpdesk system
  • Troubleshooting technical issues for solving related problems with java, browser integration on all general IT enviroments
  • Handling most complaints from costumers and users, commercial and private to a customer satisfaction of 90%
  • Administration of sharepoint 2013 & 2016 knowledgemanagement workflow and documentation database.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered outstanding service to clients to maintain and extended relationship for future business opportunities.

Creative Director

Self employed
Aarhus
01.2009 - 01.2015
  • Creative director and CEO of event bureau managing marketing campaigns for cumstomers such as
  • Hummel
  • IDNA, Hoffmann Dental & Playstadil guerilla marketing campaign
  • Designed a unique creative guerilla marketing event campaign in 5 different european countries.

IT Support consultant

Multihouse
Aarhus
08.2009 - 04.2010
  • Installation, configuration and remote/onsite costumer support of broad spectrum of IT infrastructure
  • Setup and administration of system server and SQL services monitoring enviroment to a 98% fault discovery rate.

Project consultant

TDC
Aarhus
01.2001 - 07.2009
  • Projectcoordination with development of internal procedures, workflows, guides and procesdevelopment for technical helpdesk at TDC commercial support unit
  • Including 2 years spent on development, design and maintenance of internal intranet for same department inside TDC Erhverv
  • Furthermore development of certain written documentation for online portal at tdc.dk
  • Helped develop most training material for TDC commercial support for more than 100+ support handlers
  • Handling training and designed training material on the first danish digital signature solution.

System Integration Analyst

Netdoktor Media A/S
Copenhagen
10.2000 - 07.2001
  • Handling all software and hardware related equipment and managing a helpdesk with 200+ users
  • Responsible for all hardware and software solutions
  • Position terminated due to the IT-crisis and the companys business line being redesigned and all responsibilities outsourced.

Helpdesk technician

Future Electronics
London
01.1999 - 09.2000
  • For more than 200+ users locally in London UK
  • Jesper Regel - page 2
  • Involved in major rollout of infrastructure, workstations and servers to 7 different departments all over Europe.

Education

Master of Science - Informationstechnology

Aarhus University
04.2003 - 04.2006

Licenses & Certifications CompTIA Cybersecurity Analyst+: Threat Intelligence - Skillsoft 77118479 OWASP: Web Application Security - Skillsoft 46389223 CompTIA CASP+: IT Governance & Security Compliance - Language

Risskov Amtsgymnasium
01.1993 - 04.1997

Skills

Proces development

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Timeline

Senior Consultant

CGI
03.2016 - Current

Technical Responsible Consultant

CGI
08.2010 - 08.2016

IT Support consultant

Multihouse
08.2009 - 04.2010

Creative Director

Self employed
01.2009 - 01.2015

Master of Science - Informationstechnology

Aarhus University
04.2003 - 04.2006

Project consultant

TDC
01.2001 - 07.2009

System Integration Analyst

Netdoktor Media A/S
10.2000 - 07.2001

Helpdesk technician

Future Electronics
01.1999 - 09.2000

Licenses & Certifications CompTIA Cybersecurity Analyst+: Threat Intelligence - Skillsoft 77118479 OWASP: Web Application Security - Skillsoft 46389223 CompTIA CASP+: IT Governance & Security Compliance - Language

Risskov Amtsgymnasium
01.1993 - 04.1997
Jesper RegelSenior Consultant