Jesper Sundahl Frost-Jensen
Ringkøbing
Summary
Dedicated Aquatic professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experiences with over 7 years of experience in Aquatics. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Aquadome Chef (Operations Manager)
Lalandia
03.2025 - Current
- Ledelse af ledere: Ansvarlig for en gruppe teamkoordinatorer og mellemledere, hvor jeg arbejder med at udvikle deres ledelseskompetencer, skabe sammenhængskraft og sikre tydelig retning.
- Strategisk planlægning og udvikling: Deltager i den overordnede planlægning af vandlandets drift og udvikling, herunder optimering af bemanding, gæsteflow og sikkerhedsmæssige tiltag.
- Tværgående samarbejde: Indgår i tæt samarbejde med øvrige afdelingschefer og ledelsen for at sikre en helhedsorienteret gæsteoplevelse og en effektiv drift.
- Kvalitet og sikkerhed: Sikrer, at alle sikkerhedsprocedurer overholdes, og at både medarbejdere og gæster har de bedst mulige forhold i Aquadome – med konstant fokus på forbedring af arbejdsgange og rutiner.
- Udvikling af gæsteoplevelsen: Arbejder strategisk med at styrke oplevelsen for vores gæster gennem events, tematisering og data-drevet optimering af serviceniveau og flow.
- Budget og ressourcestyring: Deltager i budgetlægning og har ansvar for omkostningsstyring og prioritering af ressourcer i driften.
Assistant Aquatics Manager
Lalandia
02.2022 - 04.2025
- Maintaining necessary documents, standard operating procedures, and required signage for all park attractions to ensure the highest level of safety.
- Manage budgets and control expenses and labor usage, while evaluating and leveraging opportunities to drive revenue, reduce costs, and increase efficiency
- Recruiting, hiring, training, and maintaining appropriate staffing levels for the department.
- Developed, implemented, and monitor programming and schedules for waterpark operation
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
Teamleader
Lalandia
12.2020 - 02.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducting swim instruction, First Aid and CPR trainings.
- Responsible for buying and checking up on our current first aid equipment.
Team Coordinator
Lalandia
06.2018 - 12.2020
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Supervised 12 co-workers on daily basic
- Regulatory testing of the water quality throughout the day
- Ensuring safety for the guests in the water park with help from the other lifeguards.
Lifeguard
Lalandia
03.2016 - 06.2018
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Performed lifesaving measures during incidents until paramedics arrived on scene.
Education
High School Diploma -
Grindsted Gymnasium
Grindsted 06.2018
Skills
- Danish Lifeguard Instructor Certification
- 7 years of experience in a water park environment, including starting up a new water park from scratch
- Excellent organizational skills
- Proficient IT knowledge including Microsoft office suite and shift planning software
- Excellent supervisory and interpersonal skills
- Performing analysis of data and formulating conclusions and solutions
Languages
Danish
Native language
Swedish
Intermediate
B1
English
Proficient
C2
German
Intermediate
B1
Timeline
Aquadome Chef (Operations Manager)
Lalandia
03.2025 - Current
Assistant Aquatics Manager
Lalandia
02.2022 - 04.2025
Teamleader
Lalandia
12.2020 - 02.2022
Team Coordinator
Lalandia
06.2018 - 12.2020
Lifeguard
Lalandia
03.2016 - 06.2018
High School Diploma -
Grindsted Gymnasium
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