Joanna Maja Bak

I excel in providing comprehensive administrative and technical support, efficiently managing internal systems, scheduling meetings, and coordinating presentations and instructional materials. My role involves maintaining accurate databases, updating SOP documents, and ensuring robust process implementation. I also serve as a key liaison with our Malaysia department, leveraging strong English communication skills. Additionally, I uphold high standards of confidentiality and document organization, support onboarding initiatives, and optimize executive calendar management, contributing significantly to special projects and overall departmental success.

I have performed all tasks related to production, including operating machinery and equipment as well as coordinating orders.

My responsibilities also include:

Managing computer and technological systems to ensure smooth operations.

Executing assigned tasks efficiently to maintain productivity and quality standards.

Providing administrative support, including handling emails, phone calls, and document management.

Collaborating within a team to achieve company objectives and enhance overall workflow

I have experience working with various types of plant cultivation in greenhouse environments.

Additionally, I was involved in production planning, ensuring efficient workflow and resource allocation.

I communicated with customers in multiple languages, providing assistance in problem resolution and answering inquiries to enhance customer satisfaction.

My responsibilities also included planting trees, plants, shrubs, hedges, and grass based on client requests. I consulted with clients to understand their gardening needs, vision, and specific requirements, ensuring tailored solutions and high-quality service

Experienced in wide range of facility cleaning and customer service resolution, handling inquiries, disputes, and complaints efficiently. Provided high-quality service with a professional and friendly approach.

Skilled in workforce planning, delegating tasks to align with seasonal demands. Led staff meetings to assign workloads, delegate responsibilities, and communicate shifting priorities.

Experienced in planning, coordinating, and executing events of various scales, including conferences, concerts, seminars, and corporate gatherings.

Managed a cleaning team to ensure high standards of venue preparation and maintenance.

Skilled in organizing promotional and corporate events, maintaining close client communication, and proactively resolving challenges to achieve event goals and ensure seamless execution

Experienced Cleaning Inspector with a strong focus on customer relations, including client meetings, quality control, and follow-ups.

Ensured smooth onboarding and training of new employees through hands-on guidance.

Oversaw cleaning operations, maintaining high standards and ensuring compliance. Skilled in task delegation, optimizing team strengths for efficient resource allocation.

Committed to fostering team collaboration, assisting with complex cleaning tasks and equipment maintenance to uphold service excellence.

I have performed all tasks related to production, from operating machinery and equipment to coordinating orders

Experienced Store Manager with expertise in retail operations, team leadership, and sales optimization. Skilled in customer service, inventory management, and staff training, ensuring efficient store performance and a high-quality shopping experience