Summary
Overview
Work History
Timeline
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Jose Roca Hidalgo

Las Palmas de Gran Canaria,Las Palmas

Summary

Caring and professional guest service agent, chief receptionist and Community Manager with nearly 7 years of working experience. Excellent communication skills, both interpersonal and professional, able to build strong relationships with customers. Organized and familiar with administrative duties. Extensive experience working with other service agents, as well as strong capacity to adapt to difficult situations.

Overview

7
7
years of professional experience

Work History

Chief Receptionist and Community Manager

CLÍNICA BANDAMA
Las Palmas De Gran Canaria
01.2024 - 12.2024
  • Company Overview: Responsible for managing a team and overseeing reception operations
  • Website: clinicabandama.com
  • Manage a group of 10 people, in order to provide the highest organization quality and the best possible functioning of the Reception of the Centre
  • Control of the dates and appointments that different Psychologist and Psychiatrists established with patients
  • Attendance to patients' needs
  • Management of payments and the cash received
  • Responsible of the contents uploaded in the different social media: Facebook, Instagram…
  • Responsible of the management of different articles written by the Doctors to the website: clinicabandama.com
  • Responsible for managing a team and overseeing reception operations
  • Website: clinicabandama.com

Guest Service Agent

IBIS SYDNEY AIRPORT HOTEL
Sydney
02.2023 - 08.2023
  • Welcome guests and assist in checking them in, helping move luggage and guiding guests as needed
  • Answer inquiries and provide information clearly and efficiently (by phone or face-to-face)
  • Complete transactions while handling money responsibly and counting out change accurately to prevent errors
  • Answer calls, send additional services, and redirect incoming calls for guests
  • Also, manage and deal with the possible arrives made by different delays from Sydney Airport

Reception Administrator and Community Manager

CLÍNICA BANDAMA
Las Palmas De Gran Canaria
01.2020 - 12.2022
  • Company Overview: Responsible for managing appointments and patient needs
  • Website: clinicabandama.com
  • Control of the dates and appointments that different Psychologist and Psychiatrists established with patients
  • Attendance to patients' needs
  • Management of payments and the cash received
  • Responsible of the contents uploaded in the different social media: Facebook, Instagram…
  • Responsible of the management of different articles written by the Doctors to the website: clinicabandama.com
  • Responsible for managing appointments and patient needs
  • Website: clinicabandama.com

Production Assistant

MOVISTAR
Madrid
02.2019 - 07.2019
  • Management and coordination of the specific contents that the audiovisual platform needs to be uploaded: movies, TV series, documentaries, sport events, etc
  • Review that all the contents has no mistakes and were perfectly uploaded

Journalist

ANTENA 3 CANARIAS
Las Palmas De Gran Canaria
05.2018 - 09.2018
  • Assist to different locations and different local events of relevance and interview the main protagonists of the daily news
  • Management and coordination of interviews with public figures according on the daily schedule: political, sports, social, etc
  • Video editing and choosing the most relevant information for the daily newscast

Timeline

Chief Receptionist and Community Manager

CLÍNICA BANDAMA
01.2024 - 12.2024

Guest Service Agent

IBIS SYDNEY AIRPORT HOTEL
02.2023 - 08.2023

Reception Administrator and Community Manager

CLÍNICA BANDAMA
01.2020 - 12.2022

Production Assistant

MOVISTAR
02.2019 - 07.2019

Journalist

ANTENA 3 CANARIAS
05.2018 - 09.2018

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Jose Roca Hidalgo