Justyna Bednarska
Lisbon
Summary
Passionate HR professional with a strong foundation in HR operations, employee onboarding, training coordination, learning and development and experience with project management. Experienced in designing and delivering engaging learning experiences, supporting organizational development, and driving continuous improvement. Known for a people-first approach, cross-cultural communication skills, and a commitment to empowering others through education and growth.
Overview
11
11
years of professional experience
Work History
Human Resources People Advisor
Maersk
05.2023 - Current
- Supporting central Europe area (mainly Poland & DACH region)
- Coordinated and delivered onboarding and training sessions for new hires, ensuring a smooth integration process
- Advised employees and managers on HR systems and policies to foster development and compliance
- Contributed to change management efforts and supported the implementation of cross-functional projects
- Managed and resolved employee HR cases efficiently and empathetically
- Provided operational support for global mobility processes and employee relocations
- Created and maintained Knowledge Articles and SOPs in Workday to enhance internal knowledge sharing
- Organized and facilitated Learning & Development initiatives, including drop-in training sessions for employees
- Processed invoices and managed vendor platforms to ensure accurate and timely service delivery
- Ensured data quality in Workday by managing processes such as compensation changes, one-time payments or absences
- Preparing payroll data in HRIS systems, performing quality checks, and ensuring alignment with internal policies and local legal requirements.
Customer Service Representative / Quality Analyst
Teleperformance Portugal
09.2019 - 01.2023
- Delivered training and performance feedback to agents
- Monitored service quality and supported continuous improvement
- Collaborated with international teams to align learning standards
- Maintained knowledge bases and supported onboarding of new hires
- Case management in Salesforce
Project Coordinator & Language Teacher
EU-Funded Education Projects
01.2017 - 01.2019
- Designed and delivered Spanish language curriculum for children
- Coordinated educational project logistics and stakeholder communication
- Tracked learning progress and adapted teaching methods for engagement
English Teacher
Express School
01.2015 - 01.2017
- Delivered English language instruction to diverse age groups
- Created interactive lesson plans and supported student development
Education
Master's Degree - Sociology, HR Management Specialization
University of Szczecin
01.2012
Bachelor's Degree - Applied Linguistics (English & Spanish)
Higher School of Languages
01.2015
Skills
- Learning & Development: Coordination of programs, onboarding & training facilitation, curriculum design
- HR Systems (HRIS): Experienced with Workday, ServiceNow (SNOW)
- Technical Proficiency:
Microsoft Office Suite (Word, PowerPoint, Outlook) for documentation, presentations, and communication Excel Data Analytics (XLOOKUP, Pivot Tables)
- Global Mobility: Coordination of international assignments and business travel logistics
- Human Resources Operations: Employee life cycle management including leave administration, compensation adjustments, promotions, transfers, and employee relations
Personal Attributes
- Creative
- Strong Communicator
- Empathetic
- Problem Solver
- Team-Oriented
- Growth Mindset
Affiliations
- Cooking
- Travelling
- Psychology
- Coaching
- Sport
Languages
Polish
Native language
English
Proficient
C2
German
Beginner
A1
Spanish
Upper intermediate
B2
Timeline
Human Resources People Advisor
Maersk
05.2023 - Current
Customer Service Representative / Quality Analyst
Teleperformance Portugal
09.2019 - 01.2023
Project Coordinator & Language Teacher
EU-Funded Education Projects
01.2017 - 01.2019
English Teacher
Express School
01.2015 - 01.2017
Bachelor's Degree - Applied Linguistics (English & Spanish)
Higher School of Languages
Master's Degree - Sociology, HR Management Specialization
University of Szczecin