Kari Andersen Mino

• Post Pause Portfolio Team – T&S Remediation Execution
  
  - Project Management
  - Stakeholder management
  - Business Analysis
  - Risk Management
  - End-2-End Process
  - Planning and facilitating workshops
  - Process Mapping
• Skills: Project Management · Teamwork · Facilitation · Business Process Mapping · Analytical Skills · Risk Management · Stakeholder Management

• Business Optimization & LEAN
  
  - Planning and facilitating workshops
  - Process Mapping
  - Creating and updating process manual
  - Stakeholder management
  - Change management (ADKAR)
• Skills: Facilitation · Lean Tools · Business Process Management · Pharmaceutical Companies · Stakeholder Management

• Continuous Improvement
  
  - Participation in projects
  - Process mapping
  - Updating process manual
  - Responsible for outsourcing to India
  - Planning and execution of training (online and in India)
  - Quality control
  - SLAs / KPIs
  - Collaboration with external service partners in the US
• Skills: Business Process Management · International Relations · Analytical Skills · Insurance · Agile Environment · Project Management

• Travel Insurance
  
  - Service Level Agreements / KPIs
  - Elaboration and optimization of Standard Operating Procedures
  - Case Management
  - Complaint Management
  - Detecting and investigating possible insurance fraud
  - Collaboration with policy holders, insurance brokers and medical providers

• International Private Medical Insurance / Outsourcing to India
  
  - Service Level Agreements / KPIs
  - Elaboration and optimization of Standard Operating Procedures
  - Responsible for the process manual
  - Planning and execution of training in Denmark and India
  - Case Management

• International Private Medical Insurance

- Outstanding customer service
- Translation of medical reports and insurance documents from Spanish and English into Danish.
- Training of insurance brokers and their employees
- Daily collaboration with insurance brokers, health insurance customers insured through their company, hospitals and other medical providers
- Medical evaluation of new business in collaboration with the internal clinical team
- Medical evaluation of claims prior to reimbursement in collaboration with the internal clinical team