Karim El-Jamal

Leading a direct of 20-person, cross-functional service-engineering and sales team and full P&L for Scandinavia.

• Full P&L Accountability: Own a €50 m Euro annual budget covering service contracts, spare-parts sales, and capital-equipment; consistently deliver revenue and EBIT targets while optimizing working-capital turns, across Denmark, Sweden, Norway, Finland, and Iceland.
• Triple-Digit Growth: Drove a 300 % top-line increase (Jan 2023–present) by restructuring the service-sales funnel, introducing outcome-based contracts, and upselling digital tooling solutions to strategic accounts.
• Team Leadership: Recruit, coach, and performance-manage 20 direct reports (field engineers, sales managers, service coordinators & key account executives); improved engineer utilization from 68 % to 87 % and boosted employee-engagement scores by 22 pts.
• Strategic Account Management: Act as Accountable Manager for the region’s largest corrugated-packaging producers, regularly exceeding customer-satisfaction targets (NPS > 75) through data-driven maintenance programmes and rapid-response service.
• Technical & Commercial Expertise: Translate complex machinery capabilities into quantifiable ROI for clients; closed €4 m in retrofit projects by championing predictive-maintenance packages and energy-efficiency upgrades.
• Entrepreneurial Business Development: Identified and penetrated two new market segments (e-commerce converters & specialty carton), adding €2 m incremental pipeline within nine months.
• Continuous Improvement: Implemented Lean daily-management boards and Salesforce-driven KPI dashboards, cutting quotation lead-time by 35 % and reducing service backlogs by 40 %.
• Stakeholder Engagement: Present quarterly business reviews to EMEA leadership and collaborate with R&D to pilot IoT telemetry solutions, informing Bobst’s global service-strategy roadmap.

• People & Performance: Directed 30 technicians and engineers, introducing a coaching matrix and OKR dashboards that lifted engagement scores +12 pts and cut voluntary turnover to
• Operational Delivery: Oversaw the manufacture and service of ≈1,400 hydraulic power-packs and wind-turbine manifolds annually, holding first-pass yield at 99 % and raising on-time delivery from 86 % → 97 %.
• Continuous Improvement: Embedded a Lean / Kaizen culture—Kanban pull flow, daily Gemba walks, and 5S audits—driving 18 % cycle-time reduction and €0.48 m yearly cost savings.
• Commercial Impact: Owned a €12 m service P&L, beating revenue targets by 10–18 % each year through bundled maintenance-retrofit contracts that secured €4 m in new long-term agreements.
• Resource Planning: Aligned capacity and skills with demand forecasts; added a weekend shift and cross-training program that unlocked 25 % throughput uplift without extra headcount.
• Strategic Role: Core member of the site leadership team, coordinating with R&D, supply chain, and finance to safeguard market supply and raise site EBIT by 3.2 pp.
• Clarity & Direction: Instituted monthly “Line-of-Sight” briefings so every employee knew where we are going, why, and their role, boosting internal NPS to +58.

Result: a high-trust, high-output operation that met customer demand, exceeded sales targets, and delivered measurable gains in cost, quality, and employee capability.

• Render expertise in leading Etihad and third party costumer Aircraft operations. Deliver exceptional technical services while managing operational and strategic planning, including auditing, project planning, and organizing allocation of resources. Led a top-performing team of engineers and technicians to achieve targeted goals. Develop documentation process while ensuring compliance with company's policies, procedures, and protocols. Implementing corporate strategies and operational Structures.
• Type Rated on: Airbus A350 -900/1000 RR WXB, Airbus A330-300/200 (Freighter) WITH RR RB 211 TRENT 700, GE CF 6, Airbus A318/A319/A320/A321 with V2500 Engine & CFM 56 Engine.
• Key Contributions: Manager at LHR Etihad station and implementing corporate strategies, controlling the whole airline fleet operation.

• Acted as LMI Riding Engineer in case of manpower shortage. Expertly handled arriving Aircrafts with incoming defects, including deep troubleshooting and quick decision-making within limited ground time and strict deadlines. Monitored progress continuously and developed detailed reports on measurable items such as milestones and delivery.
• Type Rated on: Airbus A350 -900/1000 RR XWB, Airbus A330-300/200 & (freighter) WITH RR RB 211 TRENT 700, GE CF 6, Airbus A318/A319/A320/A321 with V2500 Engine & CFM 56 Engine. Carrying both V2500 and CFM 56 Engine High power performance run certificates.
• Key Contributions: Identified and resolved technical issues and problems as well as mitigated potential risks by anticipating bottlenecks and providing escalation management. Supported the Etihad Airways Light maintenance, with A-check and AOG Aircrafts.

• Performed inspections, made repairs and executed scheduled maintenance of aircraft. Established service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests. Promoted safety within the workplace by monitoring technical operations to guarantee all tasks were performed within the safety manual guidelines, and communicated with other technicians and supervisors to coordinate repairs and keep apprised of safety concerns.
• Key Contribution: Worked on Boing B737 & Airbus A320, A330, and A340 300 Aircrafts with CFM 56, V2500 and RR Engines.

• Used best practices in conducting in-depth 600 hours of line maintenance on EH101 Merlin helicopters for the Royal Danish Air Force involving all mechanical aspects such as strip, inspection and repair as well as basic servicing of components. Completed worked within stringent repair times allocated for each aircraft to enable execution of scheduled flight planning, budget control and search rescue responsibilities by the Danish Air Force. Involved in routine 50 flight hours SI, 100 flight hours check and 300/600 flight hours overhaul as well as engine overhaul, inspection and modifications.