Karolis Saltenas
Copenhagen, Denmark
Summary
Dedicated professional with a strong background in customer service and communication, demonstrating empathetic and culturally aware interactions. Possesses a genuine passion to help others, excelling as a team and global player. Skilled in problem solving, flexibility, and adaptability, with comprehensive knowledge of aviation regulations, flight procedures, and airport ground operations.
Overview
12
12
years of professional experience
Work History
Passenger services agent
Copenhagen Flight Services
Copenhagen Airport, Denmark
11.2023 - Current
- Reviewed passports and travel documentation of up to 700 passengers per day, issuing boarding passes upon completion.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
- Updated flight departure times via public announcement systems; provided timely information to passengers.
Passenger Service & Security Agent
ICTS Denmark
Copenhagen Airport, Denmark
06.2023 - 11.2025
- Inspecting access points for signs of tampering and secured against misuse.
- Applying outstanding communication and interpersonal skills when interacting with over 200 passengers per flight
- Overseeing ticketing, gate and ramp services.
- Checking staff ID and passenger boarding cards before granting access to secure areas.
- Monitoring suspicious activity closely, maintaining compliance with established protocols.
Co-Owner
Ørestad Multiservices Company
Copenhagen, Denmark
08.2019 - Current
- Managed customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Organised budget documentation and tracked expenses to maintain tight business controls.
- Assisted in preparing monthly, quarterly and year-end tax returns.
- Aligned business activities strategically to achieve growth targets.
Financial Services Representative
American Express
Copenhagen Airport, Denmark
01.2016 - 11.2017
- Handled currency exchange transactions in more than 50 currencies. Obeyed legal criteria and carried out daily financial operations.
- Provided excellent customer service to local and international customers.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Improved skills in team work, communication and anticipation.
Front Office Administrator
Howard Johnson Hi-Tech Plaza 5* Hotel
Chengdu, China
01.2014 - 08.2014
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Achieved 5-star reviews by delivering outstanding customer service.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
Education
Bachelor Degree - Natural and Cultural Heritage Management (hospitality)
University College of Northern Denmark
08/2012 - 07/2015
Skills
- Customer Service & Communication
- Empathetic
- Cultural Awareness
- Genuine passion to help others
- Team & Global Player
- Problem Solving
- Flexibility and Adaptability
- Aviation Regulations & Flight Procedures
- Airport ground operations
Languages
English
Fluent
Lithuanian
Native
Danish
Upper intermediate
Volunteering & Personal Experience
- Hospitality host at Tour De France 2022 (3 Stages in Denmark)
- Host with Amazon Web Services at Digital Transformation World Conference (2022)
- Volunteering experience in music, sport and public events.
- Expanded cultural and economic views while exploring 39 countries in 3 continents. Gained knowledge in their traditions, cultures and languages.
- Adapted to unanticipated situations due to travel mishaps and unexpected events during the pandemic.
- Cultivated language and communication skills through contact with people from around the world.
Learned to use non-verbal and verbal communication to overcome communication and language
barriers.
Timeline
Passenger services agent
Copenhagen Flight Services
11.2023 - Current
Passenger Service & Security Agent
ICTS Denmark
06.2023 - 11.2025
Co-Owner
Ørestad Multiservices Company
08.2019 - Current
Financial Services Representative
American Express
01.2016 - 11.2017
Front Office Administrator
Howard Johnson Hi-Tech Plaza 5* Hotel
01.2014 - 08.2014
Bachelor Degree - Natural and Cultural Heritage Management (hospitality)
University College of Northern Denmark
08/2012 - 07/2015
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