Katarína Papcunová

Team Management

• Provided guidance and support to team members, ensuring smooth day-to-day operations
• Organized and managed shift schedules, ensuring adequate coverage during peak hours

Inventory Assurance

• Monitored and managed inventory levels, including coffee beans, milk, and other supplies
• Placed orders and coordinated deliveries to maintain optimal stock levels

Cash Flow and Operations

• Managed cash handling procedures, including opening and closing registers
• Generated and reviewed daily financial reports, ensuring accuracy in transactions
• Collaborated with team members to find solutions to operational challenges

Administrative support

• Provided crucial support between different departments, ensuring smooth communication and coordination
• Managed and organized internal operational system, ensuring quick and accurate access
• Coordinated travel arrangements for executives and team members, including flights, accommodations, and itineraries

Correspondence Handling

• Managed incoming and outgoing correspondence, including emails, phone calls and letters
• Drafted, edited and revise official documents, letters, and reports

Office supplies management

• Monitored and supplied office supplies to maintain a well-stocked and orderly work environment
• Collaborated with suppliers to find cost-effective supply options

Calendar Management

• Scheduled and arranged appointments, meetings, and activities for team members
• Maintained and updated company's calendar to ensure effective time management

Front Desk Management

• Welcome visitors in a professional and polite manner
• Answer and route incoming phone calls quickly and accurately
• Manage the reception area to keep it nice and orderly

Visitors' Assistance

• Provide information and support to visitors, clients, and workers
• Notify the relevant people about guest arrivals and keep a visitor record

Administrative Support

• Assist with simple administrative activities including photocopying, scanning, and filing
• Order and maintain office supplies to guarantee smooth operations

Technological Proficiency

• Use office equipment such as telephones, printers, and copiers
• Proficient in communicating and scheduling via email and office applications

Instruction and Guidance

• Provide expert instruction in skiing/snowboarding techniques to individuals or groups
• Demonstrated snowboarding techniques based on established course framework and student ability levels

Equipment Setup

• Assist participants with proper equipment fitting and adjustments

Group Dynamics

• Effectively manage and engage groups of varying sizes and ages
• Foster a positive and encouraging atmosphere for learning and skill development

Customer Service

• Provide excellent customer service by addressing participant inquiries and concerns