Kateryna Buksha
Sønderborg
Summary
Proven track record in enhancing customer satisfaction and loyalty at Marcello's Restaurant, leveraging exceptional communication and detail-oriented skills. Adept at conflict resolution and team collaboration, I have significantly contributed to workplace efficiency and positive culture. My analytical abilities have supported business growth and cost-saving strategies at Ukrnafta, demonstrating a strong work ethic and strategic thinking.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Restaurant Waiter
Marcello's Restaurant
09.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Cleaning Employee
Hotel Alsik
04.2022 - 08.2022
- Handled equipment, chemicals, and materials properly and with caution.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Maintained a clean and healthy environment for clients through consistent attention to detail in all cleaning tasks.
- Ensured timely completion of assigned tasks, maintaining strict adherence to schedules and deadlines.
Economist
Ukrnafta
09.2020 - 02.2022
- Incorporated strong quantitative and qualitative analytical skills to develop corporate strategy.
- Developed and refined forecasts for areas affecting market.
- Supported business growth by conducting market analysis and identifying potential opportunities for expansion or investment.
- Identified cost-saving measures through careful budget analysis, optimizing resource allocation within the department.
Education
BBA - Business Administration
National Metallurgical Academy of Ukraine
Dnipro, Ukraine 04.2001 -
Skills
Detail Oriented
Order Management
Relationship Management
Exceptional communication
Strong Work Ethic
Conflict and Complaint Resolution
Attention to Detail
Team Player
Timeline
Restaurant Waiter
Marcello's Restaurant
09.2022 - Current
Cleaning Employee
Hotel Alsik
04.2022 - 08.2022
Economist
Ukrnafta
09.2020 - 02.2022
BBA - Business Administration
National Metallurgical Academy of Ukraine
04.2001 -
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