Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Hobby
Timeline
Generic

Kateryna Matviienko

Customer Service
Kolding

Summary

Over 15 years comprehensive experience in raw materials import and sales, inventory and delivery calendar, including the basics of customs clearance and logistics.

Strong multitasking, organizational and prioritization skills. Experience in managing customer from the first call to the fact of sale (60-80 transactions per month, increase in turnover by 30%, increase in the customer base by 30%, increase in the supplier base by 50%). Experience in negotiating and signing contracts. Ability to provide technical support to the customer.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Head of Sales

Revada Ukraine LLC
Kyiv
10.2019 - Current

Wholesale / Distribution / Import-export (Distribution of chemical raw materials)

  • Developed and implemented comprehensive business strategies, sales and marketing plans that complemented overall corporate operating plan.
  • Interpreted sales and pricing policies to departmental personnel and customers.
  • Closed lucrative sales deals using strong negotiation and persuasion skills and boosting sales for 15%;
  • Negotiation and conducting contracts with European and Asian producers and suppliers;
  • Market research;
  • Used vendor expertise to deliver educational content to sales team;
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping reach targets.
  • Recruited and hired personal to sales department.

Business Unit Manager Personal Care &House Hold

Elton Corporation LLC
Kyiv
01.2016 - 09.2019

Wholesale / Distribution / Import-export (Distribution of chemical raw materials)

  • Sale of raw materials to producers of cosmetics and household chemicals from European and Asian producers;
  • Increased sales for 200% in 2016 and increased customer amount 3 times in 2016;
  • Established and cultivated solid business relationships with new and existing customers;
  • Met with clients, delivering presentations and educating on product and service;
  • Reviewed customer service agreements for terms and conditions pricing and accuracy;
  • Maintenance of warehouse assortment, supply control, pricing;
  • Market research;
  • Search for suppliers, negotiating, concluding contracts;
  • Conducting interviews, new managers training;
  • Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.

Sales Manager

Revada Ukraine LLC
Kyiv
05.2008 - 12.2015

Wholesale / Distribution / Import-export (Distribution of chemical raw materials)

  • Established and cultivated solid business relationships with new or existing customers.
  • Planned and purchased goods of warehouse assortment from European and Asian producer;
  • Negotiations with raw material producers;
  • Sales of raw materials for Ukrainian producers of personal care and house hold products;
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Market research;
  • Pricing;
  • Interaction with brokerage and logistic service during custom clearance of goods;
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation.
  • Attended and organization industry shows, training seminars and other meetings with primary mission of expanding market opportunities.

Technologist

Flora Pharm
Kyiv
02.2007 - 04.2008

Industry and Manufacturing (Production of cosmetic products)

  • Formulation working-out, preparation of calculations;
  • Technical documentation composing (manuals, diagrams);
  • Raw materials accounting;
  • Promotional products development, packaging design.
  • Planned and conducted quality research experiments.

Call-center Supervisor

Dogmat Ukraine
10.2005 - 01.2007

Financial Services (Credit Company)

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Streamlined operations to improve process efficiency.
  • Created successful work schedules for each team member.
  • Interviewed, hired and trained new employees for production positions.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Tracked and prepared quarterly reports to present to leadership.

Education

Master of Science - biotechnology, Biotechnology and Bioengineering faculty

National Technical University of Ukraine "KPI"
Kyiv, Ukraine
09.2000 - 02.2006

Skills

    B to B sales

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Certification

Driving licence B

Additional Information

People who I take care of are usually more than just customers.

My position name has always been “Sales”, but I do not do sales. To be honest, I will not sell the snow in winter or I will not find the customer as a special dog finds truffle. Because it is about pressure and one time contact. Whereas I want to build true long term relationship.

My job and my passion is to communicate to people. And I love it. And people also love it.

Hobby

I love bread baking.

I do it with sourdough using only flour and water, so it´s a long process which requires knowledge, experience and intuition to work side by side. To achieve the result you have to be the one with all the bread microflora, to sense them all. And in the end I will have bread made with love and part of the soul. And it´s incredibly tasty. And also healthy.

Timeline

Head of Sales

Revada Ukraine LLC
10.2019 - Current

Business Unit Manager Personal Care &House Hold

Elton Corporation LLC
01.2016 - 09.2019

Sales Manager

Revada Ukraine LLC
05.2008 - 12.2015

Technologist

Flora Pharm
02.2007 - 04.2008

Call-center Supervisor

Dogmat Ukraine
10.2005 - 01.2007

Master of Science - biotechnology, Biotechnology and Bioengineering faculty

National Technical University of Ukraine "KPI"
09.2000 - 02.2006
Kateryna MatviienkoCustomer Service