Desired Job Title
Shift ManagerMarketing managerLocation Preference
On-SiteLocation: Fort Walton Beach, FLDestin, FLNiceville, FL
Open to relocation: Yes
Open To Work
Kathrine Aakjær Jacobsen
Hospitality and Operations Associate
Aalborg
Work Preference
Summary
Hospitality & Operations Professional experienced in high-volume service and team leadership. Delivered impactful guest experiences through effective staff training, event coordination, and operational efficiency. Focused on fostering collaboration and adapting to evolving needs within dynamic environments.
Overview
10
10
years of professional experience
Work History
Shift Manager
Heidi's Bier Bar, REKOM Group
Aalborg
11.2017 - 02.2026
- Led nightly operations in a high-volume venue with responsibility for staff, guest experience, and safety.
- Developed training program for new employees to uphold service standards.
- Coordinated team tasks and staffing to optimize workflow during peak hours.
- Resolved conflicts to foster a positive team environment.
- Managed cash procedures, opening/closing routines, and security protocols.
Marketing manager
Heidi's Bier Bar, REKOM Group
Aalborg
08.2022 - 12.2025
- Executed local marketing campaigns and events, enhancing brand visibility and community engagement.
- Managed social media strategy, driving content creation and fostering customer engagement.
- Designed promotional materials and coordinated event logistics to support campaign objectives.
- Designed promotional materials using Canva and coordinated event logistics.
Customer Support Consultant (B2B)
Telenor
Aalborg
02.2016 - 08.2017
- Supported business clients by resolving complex cases, ensuring high quality and client retention.
- Managed email and phone communications for small businesses and key accounts, fostering strong relationships.
- Processed subscriptions, changes, cancellations, and customer requests efficiently to enhance client satisfaction.
- Ensured structured case handling from start to resolution.
Education
Bachelor of Science - Business Economics
Aalborg Business College
Aalborg01-2024
High School Diploma - undefined
Nørresundby High School (NGHF)
Nørresundby06-2015
Skills
- Shift Management / Operations
- Staff Training & Onboarding
- Operational Planning
- Handling complaints
- Team Communication
- Visual Merchandising
- Sales Strategy
- Cash management
- Campaign Planning
- Social media management
- Staff development
- Decision-making
- Strong work ethic
Languages
Danish
English
Timeline
Marketing manager
Heidi's Bier Bar, REKOM Group
08.2022 - 12.2025
Shift Manager
Heidi's Bier Bar, REKOM Group
11.2017 - 02.2026
Customer Support Consultant (B2B)
Telenor
02.2016 - 08.2017
High School Diploma - undefined
Nørresundby High School (NGHF)
Bachelor of Science - Business Economics
Aalborg Business College