Katrine Falgaard
Aarhus C,82
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Brand Awareness Consultant
IVIRMA Italia Srl
10.2022 - 10.2023
- Researched potential clients and markets to prepare for appointments.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
- Documented client interactions, sales and pitches delivered in CRM system.
Clinic Account Manager Italy
Cryos International - Denmark ApS
10.2018 - 02.2022
- Managed a diverse portfolio of accounts throughout Italy, ensuring timely communication and effective problem resolution.
- Lead business development activities to increase Cryos' market share in Italy
- Strengthened Cryos' position as leading sperm bank in Italy by establishing close relationships with febrility clinics and gynecologists
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- · Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Sales Consultant
Cryos International - Denmark ApS
10.2014 - 10.2018
- Provided support by phone and mail to B2B and B2C customers
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
Education
Bachelor of Arts - Italian
Aarhus Universitet
Aarhus C, Denmark06.2001
Skills
- Account Management
- Customer Relationship Management
- Relationship Building
- Client meetings
- Customer Service
- Customer Satisfaction
- Order Management
- Problem-Solving
- Work Planning and Prioritization
- Teamwork and Collaboration
- Goal-Oriented
Languages
Danish
Native language
Italian
Proficient
C2
English
Advanced
C1
Timeline
Brand Awareness Consultant
IVIRMA Italia Srl
10.2022 - 10.2023
Clinic Account Manager Italy
Cryos International - Denmark ApS
10.2018 - 02.2022
Sales Consultant
Cryos International - Denmark ApS
10.2014 - 10.2018
Bachelor of Arts - Italian
Aarhus Universitet
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