Kempamma Gangaobalaiah

• Chairing all major incident and operation review meetings ensuring maintenance of service management processes
• Close interaction with administrators, technologists, experts, developers of Scrum teams in order to make continuous improvements on software and business processes
• Preserving and enhancing knowledge base of Environment support management activities by appropriate documentations and by conducting and organizing sessions for team
• Ensuring minimal failures in the application & infrastructure with continuous monitoring and reporting issues in Service Now as Events / Incidents for appropriate actions to fast resolution
• Participated in Internal and external audits, made sure that all audit points were addressed and closed by responsible teams within specified SLA
• Engaged in performing E2E deployment process in Production followed by proper verification to ensure Quality and Stability
• Made sure all critical and major incidents are addressed within SLA and OLA responsibly by sending out critical alerts to impacted stakeholders
• Produced metrics dashboards for service performance and customer satisfaction on periodical basis
• Govern Operational Acceptance and Application Security for end-to-end testing activities.

Projects handled: Siebel upgrade and Regent Transition and Integration

• Edited software documentation to increase accuracy and reduce occurrences of user error due to confusing content.
• Produced and maintained test artifacts for project reference.
• Incorporated delivery requirements into planning of testing schedules.
• Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting.
• Collaborated with cross-functional teams for identification and resolution of validation issues.
• Maintained bug reporting system for logged faults, delegating issues to migration team for remediation.
• Participating in management planning, decision making meetings
• Tools: JIRA, Zephyr squad, Confluence, Sharepoint

• Key responsibilities:
• Responsible for coordinating with team and design of required tests
• Responsible for following quality process and maintaining proper documentation of tasks in hand
• Close collaboration with design development and project management teams to ensure testing protocols are met
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Test suite creation and execution in ALM and qTest
• Authored and maintained well-organized, efficient and successful test cases for entire team.
• Built automated test scripts to handle repetitive software testing work.
• Logging, tracking and managing identified issues using JIRA, ALM and qTest
• Result analysis and documentation of findings for presentation at project team meetings
• Tools: JIRA, Confluence, qTest, HP ALM, GIT, Bamboo
• Database: Oracle DB